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Japanese Speaker

9 months ago

Johor Bahru, Malaysia EQ Soft Sdn. Bhd Full time

Key Responsibilities:

- Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.
- Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.
- Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.
- Providing training to customers as needed to ensure that they can effectively use our online booking tool.
- Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.

**Requirements**:

- Completed tertiary education.
- Strong customer service skills and a passion for helping customers.
- Self-motivated and able to work independently.
- A team player who is willing to collaborate with others to achieve shared goals.
- Ability to multitask and work in a fast-paced environment.
- Proficient in English and Japanese
- Japanese Language is a must (spoken and written)

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)