Branch Manager(Japanese Speaker)

5 months ago


Johor, Malaysia Pasona Malaysia Full time

**Job ID**

**22989**

**Position Title**
- Branch Manager(Japanese Speaker)

**Industry**
- Transportation/Logistics
- The Branch Manager for a Freight Forwarding branch office is responsible for overseeing and managing all operational and administrative aspects of the branch.
- This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team.
- The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.
- 【Leadership and Team Management】
- ・Provide strong leadership and guidance to team members, including recruitment, training, coaching, and performance management.
- ・Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
- ・Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.
- 【Operations Management】
- ・Support in setting up the branch resources, systems and processes.
- ・Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, warehousing and transportation.
- ・Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
- ・Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity.
- 【Sales】
- ・Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
- ・Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
- ・Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.
- 【Customer Service】
- ・Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
- ・Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
- ・Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.
- 【Financial Management】
- ・Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
- ・Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
- ・Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.

**Salary**
- 6000~7500 (RM)

**Location**
- Johor

**Requirements**:

- Bachelor's degree in business administration, Logistics, Supply Chain Management, or a related field.
- Relevant professional certifications are a plus.
- Proven track record and recent experience (7+ years) in freight forwarding, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must.
- At least 3-5 years of experience in managing a branch office.
- Speak and written in Japanese
- WMS 'Warehouse Management System" knowledge


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