Technology Development Coordinator
3 weeks ago
Responsibilities:
- Coordinate with technology development department to assist with customer communication regarding reported issues;
- Oversee interaction between development, technology delivery, payroll outsourcing unit and QA, especially in regard to outstanding tickets, software integration, statutory updates and/or change request;
- Aid in the process of qualifying and improving tickets, working with various parties to increase actionability;
- Coordinate with support department to assist with escalation of reported defects;
- Generate regular reports detailing current state of development team activities, new tickets, escalated or re-opened/modified tickets;
- Categorize reported defects according to customer impact and probability of occurrence;
- Coordinate announcements of new releases - functions and features, statutory updates to technology delivery and payroll outsourcing unit;
- Participate in Development team planning and status meetings;
- Improve product understanding by attending training, using IU, and communicating with customers, sales engineering and design services;
- Ensure consistent defect reporting.
**Requirements**:
- 2+ years of consistent experience in an administrative setting;
- Excellent organizational skills;
- Ability to work on multiple tasks and projects at the same time;
- Experience in technical knowledge: SQL Server, Basic VB.net
- Strong communication skills, both written and verbal;
- Education Qualification: Computer Science and related
- Excellent interpersonal skills.
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to Commute:
- Petaling Jaya (required)
Ability to Relocate:
- Petaling Jaya: Relocate before starting work (required)
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