Key Account Manager/asst Manager

7 months ago


Petaling Jaya, Malaysia JOBBUILDER Full time

**Purpose of hiring**:

- Ensure on-boarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure on-boarding completion date
- Develop and build positive relationship with the customers, focused on overall campaign delivery
- Perform campaign monitor, control and report campaign execution status, progress and KPIs, ensure full and effective reporting to management such as weekly/monthly report and campaign reviews
- Handle inbound calls from campaigns referral, obtain consumer information and needs
- Record consumers’ information in internal system

**Key Accountabilities**:
Set priorities to achieve objectives and record all data related to campaign status and communications

Identify and fulfil customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers

Take care advertising clients especially Tier 1 clients with advanced account management tasks

Upsell and renew existing clients

Coordinating internal resources for the flawless execution of on-boarding process

Follow Standard Operating Procedures

Supply recurring reporting to customer regarding their campaign performance

Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements

**Salary**: RM4,000.00 - RM6,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Account Management: 2 years (preferred)
- working directly with Customers: 1 year (preferred)
- Project management: 2 years (preferred)
- Real estate: 2 years (preferred)
- Salesforce and Tableau: 1 year (preferred)


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