Contact Centre Business Executive

4 days ago


Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

**Position**:Contact Centre Business Executive

**Intake**:April 2024

**Industry**: Telecommunication

**Employment Type**: 6 to 12 Months Contract (_**Renewable based on performance & attendance**_)

**Working Location**: Bandar Sunway, Selangor

**Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public holidays

**Monthly Salary**:

- Basic Pay: RM 2,500 to 3,400 (based on academic qualification and related working experience)
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (Only applicable for Mandarin speaker)
- Overtime
- Staff Line Number

**Job Descriptions**:

- Provide excellent quality customer support (24/7) through Voice and Digital channels.
- To meet/exceed agreed sales, productivity, and quality standards.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take the extra mile to engage with customers.

**Job Requirements**:

- SPM, Diploma or Degree in any field.
- Minimum 1-2 years of contact center/telesales/telemarketing experience.
- Excellent communication skills in English and Bahasa Melayu, both written and spoken.
- Must be able to work on rotational shifts including weekends and Public Holidays.
- Able to start on April 2024 and possess own transport.
- Fully vaccinated for Covid-19.

**Tag: nfh/plp/03042024**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you a Malaysian citizen?
- Are you available to start work immediately/in April 2024?
- Have you completed Covid19 vaccination?

**Experience**:

- Telesales/Telemarketing: 1 year (required)
- Call Center: 1 year (required)



  • Petaling Jaya, Malaysia Sports Direct Full time

    **Company Description** Sports Direct Malaysia is currently looking for Customer Service Contact Centre Manager to join our growing team. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality...


  • Petaling Jaya, Malaysia CXICON SDN BHD Full time

    Contact Centre Customer Experience Support Full job description Job Highlights: **⁠ ⁠Customer Experience Support for the Automotive Industry** **⁠ ⁠Contact and Permanent Positions Available** **⁠ ⁠⁠Position will be based in Sunway/Subang** **Job Description**: **⁠ ⁠Execution of outbound calls to customers on service experience and...


  • Petaling Jaya, Malaysia IPC Shopping Centre Full time

    Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...


  • Petaling Jaya, Malaysia IPC Shopping Centre Full time

    **Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Marketing Executive

    2 months ago


    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Marketing Executive

    22 hours ago


    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...


  • Subang Jaya, Selangor, Malaysia Sports Direct Full time

    Company DescriptionSports Direct Malaysia is currently looking for Customer Service Contact Centre Manager to join our growing team.We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at...

  • Operations Manager

    3 weeks ago


    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    **Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...


  • Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. BUCR - Provide support in coordinating and monitoring initiatives taken in ensuring regulatory compliance activities -...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Hunters Search Sdn Bhd Full time

    **About t** **he Company**: Our client is Asia's leading provider of integrated solutions with expertise in medical, mobility, travel, security, home and lifestyle concierge services. **Responsibilities**: This role will support the company's Travel Business Unit on the day-to-day operations of the Asia Travel Hub. He/she acts as the first point of contact...


  • Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Role: Contact Centre Representative** **Headcount: 2** **Tenure: 6 months contract under the payroll of client - Leading to permanent based on performance** **Work Location: Damansara Uptown 5, Petaling Jaya** **Salary: Between RM2,500 to RM2,800** - **Fixed Allowance: RM400**: - **Overtime: As and when is required by the company** **Training...


  • Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

    **RESPONSIBILITIES AND TASKS** - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - Professionally handle high volume of inquiries from customers and resolve them within the agreed SLA. - Ensure KPI targets...


  • Petaling Jaya, Malaysia Konica Minolta Business Solutions Full time

    At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools. **Responsibilities**: - To assist in compiling and preparing...


  • Subang Jaya, Selangor, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Role: Contact Centre RepresentativeHeadcount: 2**Tenure: 6 months contract under the payroll of client Leading to permanent based on performance**Work Location: Damansara Uptown 5, Petaling JayaSalary: Between RM2,500 to RM2,800- Fixed Allowance:RM400:- Overtime: As and when is required by the companyTraining Provided:- Class room: 2 weeks:- On-the-job: 1...

  • Call Centre Monitor

    6 days ago


    Petaling Jaya, Malaysia inovasi makmur m sdn bhd Full time

    JAWATAN : CALL CENTRE TEAM LEADER *KERJA: MONITORING CALL CENTRE* NAMA PEJABAT: INOVASI MAKMUR SDN BHD LOKASI: JALAN 19, PETALING JAYA (BERHADAPAN TOYOTA SHOWROOM PJ SEKSYEN 14) - KERJA : FULL TIME - GAJI: RM 2000- RM 2500 - Hari Kerja Isnin -Jumaat, Sabtu (alternate) - Waktu kerja : 9.00am - 6.30pm - Sabtu : Jika hari sabtu adalah hari bekerja, maka...


  • Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position**:Outbound Contact Centre Consultant **Intake**:April 2024 **Industry**: Telecommunication **Employment Type**: 6 to 12 Months Contract (_**Renewable based on performance & attendance**_) **Working Location**: Bandar Sunway, Selangor **Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public...


  • Petaling Jaya, Malaysia IPC Shopping Centre Full time

    **Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Technician Intern

    1 week ago


    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    **Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Business Analyst

    2 weeks ago


    Petaling Jaya, Malaysia Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring...

  • Business Analyst

    2 weeks ago


    Petaling Jaya, Malaysia IKEA Full time

    **Job ID**: REF4887H **Date posted**: 31/01/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and...