Revenue Collection Officer

2 weeks ago

Bukit Jalil, Malaysia MISHU SDN. BHD. Full time

Develop and maintain documentation for collection strategies, procedures, policies, and guidelines.
- Ensure intra and inter-department team members adhere to procedures and policies.
- Determine reasons for non-payment and negotiate payment arrangements with customers.
- Promptly respond to customers' inquiries on discrepancies in pricing, missing invoices, etc.
- Explain payment plan options and enroll customers in suitable payment programs.
- Analyze payment patterns and recommend appropriate actions such as rescheduling or legal proceedings.
- Identify non-compliant customers and escalate cases to insolvency teams when necessary.
- Collaborate with lawyers on legal cases and provide progress updates.
- Maintain professionalism and relationships with customers while delivering high-quality service.
- Maintain accurate records of all interactions and collection activities.
- Comply with relevant banking regulations and ethical collection practices.
- Collaborate with cross-functional teams including operations, risk, compliance, legal, and finance.
- Enter and manage trade reference debtor details in credit reporting platform.
- Be involved in the proceeds of all legal cases and liaise with lawyers on the progress of each case.
- Provide timely reports on debtor aging and collections performance.
- Assist in day-to-day and month-end closing activities and audit matters.
- Perform administrative tasks such as data entry, preparing and checking invoices, refunds, and reconciliations.
- Maintain control over overdue accounts and ensure necessary actions are taken for resolution.
- Recommend accounts for provisions and write-offs as needed.
- Investigate and resolve any irregularities or inquiries.

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: RM4,000.00 - RM7,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Explain your experience & knowledge with revenue & outstanding collection procedures and achivements

**Experience**:

- Credit Control: 2 years (preferred)

**Language**:

- Chinese (preferred)

Willingness to travel:

- 25% (preferred)

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