Collection Officer
7 days ago
The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible.
You may also be required to institute legal action when payments are not made.
To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail.
Collections Officer Responsibilities:
- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Preparing customer financial statements for banks and the state credit department.
- Writing final notice warnings to customers when payments are not being made.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
- Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts
- To follow the standard telephone scripts provided during dunning activities
- To ensure all works / assignments submission to supervisor is accurate and on timely manner
- Confirm payment mode (cash/cheque/online). If it is cheque payment, remind customer to follow as per the bank's standard
- To escalate to Supervisor on early sign of financial difficulties / market concern based on customer's feedback
- Respond to customer queries in a timely manner
- To escalate to Supervisor within 24 hours on queries / potential complaints / complaints requires investigation
- To ensure all SOP processes relating to own work area are strictly adhered to at all times
Requirement:
-
With at least 4-5 years of working experience in a similar field
:
-
Must come from banking industry:
- Knowledge in default handling, remarketing of repossessed /returned vehicles and shortfall management, remarketing experiences and Dealer Networking.
- Required Specific Knowledge and Capabilities
- Process knowledge: Collection Processes, Legal Processes, Remarketing Processes and Loss Recovery Processes.
- Professional & Interpersonal skills: Negotiation skill, good customer services experiences, problem solving skill, analytical thinking, resultsoriented, quick and strong learning and teaching ability.
- Language skills: Fluent in spoken and written English.
Benefits:
- Easy accessible to public transportation
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working
- Proactive wellbeing support
- A continuous learning culture
Job Types:
Full-time, Permanent
Salary:
RM4, RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
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