Technical Application Specialist

3 weeks ago


Kuala Lumpur, Malaysia grow.com Full time

**General information**:

- Office (s)- Kuala Lumpur, MYS- Date Published- Tuesday, August 15, 2023- Country- Malaysia- Job ID- 22545- Function- Global Support**Description & Requirements**:
**The Job**:
The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary.

**Duties and Responsibilities**:

- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
- Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
- Addresses concerns brought up by other departments such as customer experience or sales
- Assists in mentoring other team members.
- Contributes and uses department's knowledge base articles and FAQ's.

**Knowledge Skills & Abilities**:

- Ability to effectively communicate both verbally and in writing
- Customer experience skills
- Strong problem solving and troubleshooting skills
- Experience in a support environment with high call volumes desired
- Saas or e-commerce experience

**Qualifications**
- 3+ years applicable experience and demonstrated success/knowledge
- Industry knowledge/experience

**The Global Support Team**
- The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.**About Epicor**

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

**Equal Opportunities and Accommodations Statement**

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay

We are an equal-opportunity employer.
- #LI-DA1



  • Kuala Lumpur, Malaysia grow.com Full time

    General information**Office (s)** Kuala Lumpur, MYS **Date Published** Monday, January 22, 2024 **Country** Malaysia **Job ID** 23637 **Function** Global Support **Recruiter** BinAzizi, Ahmad Danial - Description & Requirements**The Job**: The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems...


  • Kuala Lumpur, Malaysia Epicor Full time

    **General information**: - Office (s)- Kuala Lumpur, MYS- Date Published- Monday, January 22, 2024- Country- Malaysia- Job ID- 23637- Function- Global Support- Recruiter- BinAzizi, Ahmad Danial**Description & Requirements**: **The Job**: The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or...


  • Kuala Lumpur, Malaysia Pan Asia Full time

    **Role: Technical Specialist** **Location: Shah Alam, Selangor, Malaysia** **Contract - 12 Months** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems - Design...


  • Kuala Lumpur, Malaysia Zurich Insurance Full time

    Job Summary- Application Specialist will manage and controls system development projects (SDLC). Undertakes complex business analysis and software development works, required knowledge in working practices and business processes in one or more insurance business areas. Provides technical advice and guidance to colleagues to support the specification and...


  • Kuala Lumpur, Malaysia Telstra Full time

    Employment Type Permanent Closing Date 19 Sept 2023 11:59pm Job Title Network Technical-Specialist Job Summary **Job Description**: We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our...


  • Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong, KL Working Days / Time : 8.30am - 5.30pm / Mon - Fri Job summary Responsibility - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product features. -...


  • Kuala Lumpur, Malaysia Coda Payments Full time

    We need a talented Application Support Specialist to join our mission. As an Application Support Specialist you’ll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling...


  • Kuala Lumpur, Malaysia ZOOK Full time

    The Applications Specialist plays a pivotal role in the ZOOK's success by providing technical expertise and support to customers throughout the application of products. Working closely with the engineering, sales, and customer service teams, the specialist ensures that products are effectively integrated and utilized in various applications. Rupture disc...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sc Johnson Professional Full time

    Summary: As a Technical Specialist, Graphics, it is integral for globally standardizing robust drawings to ensure the packaging component is made by our supplier(s) to run efficiently on our production lines. This includes not only the cutting die line for size/shape/function, but the print guides to ensure the graphics developers apply the necessary...


  • Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job summary** **Responsibility** - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product...

  • Network Technical

    4 weeks ago


    Kuala Lumpur, Malaysia Telstra Full time

    Employment Type Permanent Closing Date 13 Sept 2023 11:59pm Job Title Network Technical - Specialist Job Summary As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra. **Job Description**: We're Australia’s leading...


  • Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full time

    Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...


  • Kuala Lumpur, Malaysia SWIFT Full time

    SWIFT Kuala Lumpur, MalaysiaPosted 1 day ago Permanent Competitive - Application Security Specialist **About the Role** As Application Security Engineer, your core responsibility will be to support Agile DevSecOps development and operational teams securing their services. - We are looking for a self-driven Application Security Engineer. As the world's...


  • Kuala Lumpur, Malaysia Telstra Global (Malaysia) Sdn BHD Full time

    As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra. This is how you'll bring the purpose of your role to life: - Provide technical service, solutions and support to the networks, infrastructure, products and services supplied...

  • Technical Specialist

    4 weeks ago


    Kuala Lumpur, Malaysia Brunel Full time

    **Requirements**: - Diploma in Electrical/ Mechanical/ Automation. - 10 years experience in Food Industry or Factory set-up. - Good proficiency in MS Office. - Basic Knowledge in SAP. - Fluency in both Bahasa Malaysia and English. - Electrical certification and automation certification in added advantage. **Responsibilities**: - Support 24/7 run...


  • Kuala Lumpur, Malaysia XT Technical Pte Ltd Full time

    Hello! MEXC is looking for a Japanese Talent Acquisition Specialist. If you wanna join the young and ambitious team, and be a part of a Global Exchange then you are exactly that specialist we are seeking! **Why us?** - Competitive salary+bonuses - Career growth - Various benefits and support from the company - Full remote job - you can work from anywhere! -...


  • Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...


  • Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time

    **The Position**: We are looking to hire a jovial and energetic Software Support Specialist which in charge to support all client enquiries referring to HR payroll software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress. **Main Responsibilities** - Provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full time

    About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...


  • Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: - We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...