Junior IT Executive
2 months ago
**General Description**
The Junior IT Executive is responsible for assisting the IT department with daily support issues reported by internal users. This includes resolving hardware, software, and other technical challenges faces by users.
Daily IT Support:
- Provide first-level support for hardware issues, including desktops, laptops, printers, and other peripherals.
- Assist in the setup, configuration, and maintenance of IT equipment
- Manage user accounts, permissions, and access rights in line with company policies.
Technology Support:
- Assist with network troubleshooting and support, including Wi-Fi, VPN, and LAN issues
- Provide technical support for video conferencing systems, including setup and troubleshooting
- Stay updated on the latest IT trends and technologies to provide informed support and recommendations
Documentation and Reporting:
- Maintain detailed documentation of IT assets, configurations, and support activities
- Assist in the preparation of reports on IT system performance, issues, and resolutions
**Work Requirement**
**Experience**:
**Education**:
- A diploma or degree in Information Technology, Computer Science, or a related field
Availability:
- Required to provide support on after office hours, weekends or public holidays when needed and willingness to take on any other ad hoc tasks as assigned.
**Skills**
- Strong problem-solving skills, ability to work independently and as part of a team, and excellent communication skills. And having relevant IT certifications. (eg, CompTIA A+, Microsoft Certified IT Professional) are a plus.
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- IT support: 1 year (required)
Expected Start Date: 10/15/2024
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