Junior E-commerce Executive

5 months ago

Kuala Lumpur, Malaysia Shopulse SDN BHD Full time

URGENT HIRING
Join our team as a Junior E-Commerce Executive and become an integral part of our dynamic e-commerce ecosystem. In this multifaceted role, you'll be at the heart of our operations, overseeing sales, marketing, fulfillment, and customer services to ensure an exceptional shopping experience.
We're seeking an enthusiastic individual who thrives in a fast-paced environment, bringing a proactive and professional demeanor to every interaction. Your role will not only contribute to our sales figures but also shape our brand's image and reputation.
If you're ready to be a driving force behind our company's success story and create memorable shopping journeys for our customers, we invite you to join us as a Junior E-Commerce Executive.

**Your day-to-day will look like this**:

- Conduct market research and analyse market trends to determine potential niches or products
- Create sales funnels and product pages based on proven e-commerce selling strategies
- Work with team leader to drive traffic to stores and increase conversion via content marketing, social media and SEO
- Create and curate engaging content in different online platforms
- Curate content on different social media platforms
- Precisely manage eCommerce order fulfillment, liaising with suppliers.
- Maintain accurate records of orders, customer details, and shipping information.
- Monitor inventory levels, ensuring products are always in stock.
- Stay updated and knowledgeable on company's product range.
- Provide timely and adept customer support, addressing inquiries, feedback, and complaints.
- Resolve pending issues promptly, ensuring customer satisfaction.
- Other related ad-hoc duties assigned by superior.

**; Requirements**:
- Holds at least a Diploma/Bachelor's degree in relevant fields (fresh graduates are highly encouraged to apply)
- Proficiency in both written and verbal communication in English and Mandarin (Chinese) is required, as Mandarin is essential for effective communication with our suppliers.
- Positive working attitude and willingness to learn
- Strong interpersonal skills (responsibility, teamwork, dependability, empathy, negotiation)
- Detail-oriented, highly organised, excellent management skills and attention to detail
- Able to work both independently and collaboratively.
- Experienced in eCommerce Executive field - an advantage
- Adobe Photoshop basic skills are a plus

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