Customer Relations Executive

6 months ago

Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time

**Position Overview**:
**Key Responsibilities**:

- **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as needed.
- **Order Processing**: Assist customers with placing orders, processing payments, and coordinating product deliveries or service appointments. Ensure accuracy in order details, pricing, and specifications, and follow up with customers to confirm order status and satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our automotive products, features, specifications, and pricing options. Stay updated on industry trends, new vehicle models, and promotional offers to effectively communicate product benefits and assist customers in making informed purchasing decisions.
- **Complaint Resolution**: Investigate customer complaints or service issues, identify root causes, and propose appropriate solutions or corrective actions to address customer concerns. Document all interactions and resolutions in the customer relationship management (CRM) system to track trends and ensure accountability.
- **Customer Retention**: Proactively engage with existing customers to foster long-term relationships and loyalty. Follow up on recent purchases, service visits, or inquiries to ensure customer satisfaction, solicit feedback, and promote additional products or services based on their needs and preferences.
- **Cross-functional Collaboration**: Collaborate closely with sales, service, and technical support teams to facilitate seamless customer experiences. Communicate customer feedback, preferences, and trends to relevant departments to inform product development, marketing strategies, and process improvements.

**Qualifications**:

- Bachelor's degree or equivalent in Business Administration, Marketing, Communications, or related field.
- Minimum of 1 - 2 years of experience in customer service or customer relations, preferably in the automotive industry.
- Proficiency in Mandarin and English languages, both written and verbal, is required to liase with China customer.
- Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse customer demographics.
- Excellent problem-solving skills and the ability to handle challenging situations with diplomacy and empathy.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- What is the notice period for your position?
- Can you provide an estimate of your expected salary and whether it is negotiable?
- Where is your current residence?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (preferred)

  • Executive, Customer Relations

    5 months ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...

  • Executive, Customer Relations

    5 months ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Executive, Customer Relations **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering...

  • Executive, Customer Relations

    5 months ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...

  • Executive, Customer Relations

    5 months ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...

  • Customer Relations Executive

    5 months ago

    Kuala Lumpur, Malaysia Mayflower Group Full time

    *** To represent Mayflower in a professional manner to service all client enquiries and operational requests and in a timely fashion. CS Executives are responsible to create a good & lasting impression to clients based on their interactions with CS team members. **MAJOR RESPONSIBILITIES** - Maintain and develop meaningful relationships with existing and...

  • Customer Relation Executive

    5 months ago

    Kuala Lumpur, Malaysia Mayfair Wellness Sdn. Bhd. Full time

    **Requirements** - Minimum Degree Holder in Business or relevant scope. - Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face. - Strong command of the English Language, Bahasa Malaysia & Mandarin in writing and verbally. - Excellent/moderate User for Microsoft Word and Excel, - Advantage if possess knowledge on using...

  • Customer Relations Executive

    5 months ago

    Kuala Lumpur, Malaysia Tenby Schools Setia Eco Park Full time

    **Description** A Great Opportunity in Malaysia Awaits Purpose of Role: We are looking for a Customer Relations Executive to join our team to build and maintain strong relationships with parents, ensuring their needs and concerns are addressed promptly and professionally. To support and assist team lead to deliver excellent customer service and achieve...

  • Operations Executive

    5 months ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...

  • Operations Executive

    5 months ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Customer Relations Executive

    5 months ago

    Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time

    **Position Overview**: **Key Responsibilities**: - **Inquiry Handling**: Respond promptly to customer inquiries, complaints, and feedback regarding automotive products, services, pricing, availability, and delivery timelines. Provide accurate information, resolve issues effectively, and escalate complex cases to the appropriate departments or management as...

  • Operation Executive

    5 months ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...

  • Customer Relations Executive

    5 months ago

    Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    **Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...

  • Japanese Speaking Customer Relations Executive

    5 months ago

    Kuala Lumpur, Malaysia Pasona Malaysia Full time

    **Job ID** **22785** **Position Title** - Japanese Speaking Customer Relations Executive **Industry** - Healthcare/Medical/Biotechnology/Pharmaceutical - Building and maintain relationship with customer. - Supporting Japanese client in arranging appointment/treatment in hospital/clinics in KL. - Providing translation/interpretation service to customers. -...

  • Manager, Customer Relations

    5 months ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: - Manager, Customer Relations **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. -...

  • Customer Relation

    5 months ago

    Kuala Lumpur, Malaysia Griffy Technology Full time

    **Customer Relation** Discover your true potential and build your career with Griffy Technology. We are looking for capable and driven talents to join us in our passion for progress and grow in start-up ecosystem. **Responsibilities** - Being knowledgeable with our products will enable you to respond to inquiries. - Responding promptly to client or...

  • Manager, Customer Relations

    5 months ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...

  • Customer Service

    5 months ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Customer Relation Management Executive

    5 months ago

    Kuala Lumpur, Malaysia Recruit Excella Sdn.Bhd. Full time

    **Overview** **Job Scope** Full Time (On-Site) **Salary** RM 4000.00 - RM 5000.00 (Depending On Experience) **Strategic CRM Development** - Assist in crafting and implementing comprehensive CRM strategies, including annual planning. **Data Management** - Ensure customer data integrity within the CRM system. - Oversee the management of member...

  • Customer Relations Liaison

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job OverviewTalent Recruit is seeking a highly skilled Customer Relations Executive to join our team. The ideal candidate will possess excellent communication skills, both in Japanese and English, and have a strong interest in Japanese culture.Key ResponsibilitiesAct as an interpreter during doctor consultations and health screenings for Japanese...

  • Regional Customer Relation Executive

    5 months ago

    Kuala Lumpur, Malaysia Fj Benjamin (M) Sdn Bhd Full time

    **Responsibilities** - Managing and maintaining the CRM system to ensure the CRM system is up-to-date, accurate, and accessible to relevant teams which may include data entry, data cleansing, and database management - Data-driven mindset with the ability to analyse and interpret marketing data - Knowledge and/or experience of marketing automation - The...