Customer Relations Executive

6 months ago

Kuala Lumpur, Malaysia Tenby Schools Setia Eco Park Full time

**Description**

A Great Opportunity in Malaysia Awaits

Purpose of Role:
We are looking for a Customer Relations Executive to join our team to build and maintain strong relationships with parents, ensuring their needs and concerns are addressed promptly and professionally. To support and assist team lead to deliver excellent customer service and achieve parent satisfaction goals. To manage parent complaints and contribute to the development of parent retention strategies. This role is crucial in enhancing the parent experience and fostering a customer-centric culture within the organization.

About us:
Tenby Schools Setia Eco Park, Kuala Lumpur campus is a large 3-18 school located on a green 20-acre site with excellent facilities and offers a welcoming, inclusive and stimulating place to work. We love learning and we are continually getting better. We are extremely proud to be the flagship school in the region.

We are a unique campus, home to Tenby International School, which consists of a Primary, and Secondary School (IPC, National Curriculum for England, CIE, IGCSE and A Level) and a Malaysian Private School, Sekolah Sri Tenby (Malaysian National Curriculum). The campus welcomes over 2000 amazing students, aged from 3 to 18 years and from 38 nationalities; with 1350 attending the international school, 600 of whom will be in the primary school. We celebrate being Asian and love the fact that we combine international thinking to create a diverse and exciting campus.

We believe in creating “Amazing Learning Experiences” for our communities. Working collaboratively to help children be ready for the world and the contribution they can make locally and globally.

We believe that all students learn though good struggles and this at times needs to be consolidated using a variety of teaching methods. Taking risks, being resilient and showing creativity and adaptability for all our communities is important in our learning process. Our students go to some of the top universities in the world and if they don’t, go into careers and colleges of their choice.

We are an honest campus and enjoy being self-reflective, so we can self-improve together to create amazing learning experiences more often than not. We are not perfect but strive to be the best we can.

We have lots of accreditation's just to show the world that we know what we are doing, including being the first school globally to gain full accreditation by the Council of International Schools (CIS), for both TIS and SST schools. We hold the certificates for CIE, IPC, Microsoft, Duke of Edinburgh's Award and are one of 15 schools in Malaysia to hold the Green Flag Award.

About our Group

Tenby Schools SEP is proud to be part of International Schools Partnership (ISP) a fast-growing global schools’ group in six clusters across the world; Europe, Mexico & Central America, the Middle East, South America, Southeast Asia and the USA. Our Regional cluster includes other Tenby schools across Malaysia. As a teacher you will be supported by the Head of Department, Senior Leadership teams and other learning clusters and networks both regionally and globally. We love to talk about learning at all levels, as this is at the core of everything we do

This is an amazing opportunity for you to develop yourself, take a risk or two, meet other like-minded teachers, share learning practice and work collectively with a local and global team. We even have a global learning hub where you can share learning and leadership ideas so we can get better together.

So, if this excites you, please apply. We’d love to talk to you.

TENBY Principles
- Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
- Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
- Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
- Learn continuously. Getting better is what drives us. We positively engage in personal and professional development and school improvement.

Principal/Key Responsibilities:

- Parent Retention:

- Assist and support Team Lead to develop and implement strategies to improve parent retention rate.
- Able to communicate efficiently with parents and school teams.
- Act as a link between parents and the school teams with the goal of maintaining parent engagement.

2. Parent Relations:

- Provide excellent customer service.
- Build and maintain strong relationships with parents, addressing their needs and concerns in a timely and professional manner.

3. Event Support:

- Assist in the planning and execution of s

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