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IT Vendor Contract Manager

4 months ago

Shah Alam, Malaysia JAC Malaysia Full time

Contract type:
- Permanent- Location:
- Shah Alam- Specialisation:
- Business Process Outsourcing & Global Business Service- Reference:
- PR/156325- Contact details:
- Lily Mat Salim- Job published:
- November 22, 2023 11:25**JOB RESPONSIBILITIES**
- Supporting contract definition and contract negotiation for IT outsourcing and procurement initiatives in collaboration with procurement department.
- Supplier invoice verification and contract forecasting.
- Partnering with various service owners within DBS to define measurable service levels for IT contracts.
- Governing assigned contracts, ensuring that the obligations from both DBS and contracted partners are being met and verification of Suppliers invoices.
- Collecting, analyzing and aggregating critical contract information to support service owners and key stakeholders.
- Hosting Kick-off meetings with stakeholders and quarterly review meeting with vendors and managing related supplier contracts (lifecycle management for all contracts).
- Assisting service owners in the measuring of vendor quality based on agreed SLAs and KPIs.
- Supporting tender processes Request for Information (RFI) or Request for Proposal (RFP) for IT vendor procurement.
- Evaluating potential partners for hardware/software or services on technical and commercial aspects as well as cultural fit to the company.
- Assisting in the preparation for external software license audits and support DBS organization overall on improving DBS processes.

**JOB REQUIREMENTS**
- You have at least a bachelor’s degree in informatics, Business Administration, Economics or similar.
- You bring more than 5 years of work experience with IT vendors or in defining and/or managing IT contracts. Prior experience in a distributed global organization would be a big advantage.
- You have a good understanding of IT processes and technologies. Experience in managing SaaS and cloud-based agreements and knowledge in data protection and data privacy law are a plus.
- You are an analytical, persistent and innovative team player with a critical results-oriented attitude and with Initiative to drive topics on your own and a structured delivery-focused working mode.
- Great communication and presentation skills in English is required, combined with the ability to work in a global and fast-moving environment. Other languages would be a plus.
- Willingness to travel depending on business needs (up to 10%).
- #LIJACMY