Real Time Analyst

**JOB TITLE **:Workforce Management (WFM) Real Time Analyst (RTA) **DIVISION **:Global Workforce Management **REPORTS TO **:Global WFM Manager **GENERAL SUMMARY**: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to...

**Description**: Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Telecom / ISP **Process**:Non-Voice **Functional Area**:Any Other Key Skills: Real Time Analyst - Location: Kelana Centre Point Must be willing to work on Shifts: 24x7 rotational shift **Requirements**: - 2 years in Work Force Management ( WFM) - good in data analysis skill -...

**Role**:Operations Manager **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai Real Time Analyst COMPUTER SKILL BPO Experience is a must Proficient in English - RTA: 32,000-37,000 THB base (no...

**Job Description**: **Real-Time Analyst** Go above and beyond at a company that sets the standard for customer-first service. **You Lead the Way. We've Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence...

**Real-Time Analyst** We are pleased to present a career opportunity to join the Global Optimization and Call Management team for the JAPA region. You will be responsible for the following: - Interface with Analysts, Team leaders, and other members of management - Manage, update and report real-time activities in the department - Monitor Real Time...

As a WFM/ RTA Analyst you jos tasks includes: - To generate report from CRM system independently, proactively, and creatively, in order to store and manage database accordingly. - To monitor business progress or service level according to the agreed KPI with client. Achieve service levels and efficiency metric goals. - To create report template, report file...

**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...

**Are you ready to step into a dynamic role where your every decision impacts the heartbeat of our banking contact center? We're seeking a meticulous and forward-thinking WFM Real-Time Analyst to join our team and become the driving force behind our operational excellence.** - **Job highlights**:_ - _Professional career developement in banking line_ -...

**GENERAL SUMMARY**: Duties and Responsibilities: - This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. - This position will work directly with BPO and in-house Operations Teams and will have high visibility. - Responsibilities: - Daily...

**GENERAL SUMMARY**: Duties and Responsibilities: - This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. - This position will work directly with BPO and in-house Operations Teams and will have high visibility. - Responsibilities: - Daily...

GENERAL SUMMARY: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other...

Responsibilities: - Daily real time monitoring of service levels for all queues for all sites (multiple geos & channels) - Oversee Agent performance from all teams at all sites and keep Operations stakeholders informed - Build and maintain strong relationships with key stakeholders from all sites - Drive real-time adherence targeting expected capacity...

**Key Responsibilities**: - Responsible for managing and ensuring the service level agreements for various programs are met. - Manage the call volume, daily attendance and program break schedules. - Analyse data to outline reasons for under/over performance and recommend actions to improve performance. - Assist with creation of metrics and targets to meet...

As a WFM/ RTA Analyst you jos tasks includes: - To generate report from CRM system independently, proactively, and creatively, in order to store and manage database accordingly. - To monitor business progress or service level according to the agreed KPI with client. Achieve service levels and efficiency metric goals. - To create report template, report file...

What You’ll Do: - Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms - Determine clients’ needs and financials abilities to propose solutions that suit them-Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related...

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...