Wfm Real Time Analyst

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Telecom / ISP **Process**:Non-Voice **Functional Area**:Any Other Key Skills: Real Time Analyst - Location: Kelana Centre Point Must be willing to work on Shifts: 24x7 rotational shift **Requirements**: - 2 years in Work Force Management ( WFM) - good in data analysis skill -...

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

Job Description - Real Time Analyst **Description**: Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO...

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionPosted Thursday 20 March 2025 at 16:00 | Expires Monday 21 April 2025 at 15:59Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real-time monitoring of service levels & staff performance during the day...

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionPosted Thursday 20 March 2025 at 16:00 | Expires Monday 21 April 2025 at 15:59Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real-time monitoring of service levels & staff performance during the day...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionPosted Thursday, March 20, 2025 at 4:00 PM | Expires Monday, April 21, 2025 at 3:59 PMAbout Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions,...

The Real-Time Analyst/WFM is responsible for managing and ensuring that the service level agreements for various programs are met. This position is an external and internal facing role responsible for various processes including short - & long-term forecasting, agent scheduling, capacity, and shrinkage planning. Incorporates the use of analysis skills to...

GENERAL SUMMARY: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other...

**GENERAL SUMMARY**: Duties and Responsibilities: - This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. - This position will work directly with BPO and in-house Operations Teams and will have high visibility. - Responsibilities: - Daily...

**GENERAL SUMMARY**: Duties and Responsibilities: - This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. - This position will work directly with BPO and in-house Operations Teams and will have high visibility. - Responsibilities: - Daily...

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world...

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world...

Location: Kelana Centre Point Must be willing to work on Shifts: 24x7 rotational shift **Requirements**: - 2 years in Work Force Management ( WFM) - good in data analysis skill - Have intensive experience in Excel and Power BI - Well versed in excel, including using formula and pivot table Salary Ranger RM 4500 to RM 5500 **Salary**: RM4,500.00 -...

Requisition ID 5990 - Posted - Malaysia (MY-0001) - CPA Australia Ltd - Employment Type (1)As the Contact Centre Real Time Analyst, you will monitor and analyze data in real time, in our fast-paced Contact Centre environment. You will use various tools and methods to collect, process, and visualize data, and provide insights and recommendations based on the...

DescriptionWe are looking for a talented Real Time Analyst to be responsible for daily real-time monitoring of service levels for all queues across multiple geos and channels.The ideal candidate will have intermediate Microsoft Excel skills, Power BI, SQL, and WFM Tool expertise.

Job Objectives Ensures the effective and efficient utilization of resources for meeting service level and response time objectives across all contact channels. Responsible for completing project-level activities and tasks and ensuring business requirements are identified and implemented. Key Responsibilities - Responsible for managing and ensuring the...

**Real-Time Analyst** We are pleased to present a career opportunity to join the Global Optimization and Call Management team for the JAPA region. You will be responsible for the following: - Interface with Analysts, Team leaders, and other members of management - Manage, update and report real-time activities in the department - Monitor Real Time...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...