Workforce Management Analyst

**Position: Workforce Management Analyst** **Tenure: 1 year contract (Renewable basis)** **Location: Kuala Lumpur** **Working hour: Rotational Shift basis** **Salary: RM 3800 - RM 4500** - Deliver timely ad hoc and standard workforce management tasks - Manage on-site and global governance for the purpose of effective and efficient performance delivery -...

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENT** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy...

**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

**Job responsibilities**: - To manage a team of Resource Planning Analysts, Real-Time Analysts, Schedulers, Forecasters, and Business Performance Analysts, accurately prepare forecasts and budgets for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy. - To constantly monitor and...

**Role Purpose**: Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Play a key role in the validation and continual enhancement of current reporting...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

Job SummaryWe are seeking an experienced Workforce Management Analyst to join our Global Optimization and Call Management team in the Asia Pacific region.As a key member of the team, you will be responsible for analyzing call center data, identifying trends and opportunities for improvement, and developing strategies to optimize workforce performance and...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

_Job Description_ **JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENTGENERAL** **SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a...

**Working Location: Bangsar** **Tenure: 1 Year contract (Renewable basis)** **Working Hour: Rotational Shift** **Basic Offered: Up to RM** **4, 500** **Job Responsible** - Deliver timely ad hoc and standard workforce management tasks - Manage on-site and global governance for the purpose of effective and efficient performance delivery - Provide and...

**Pioneering trusted medical solutions to improve the lives we touch**: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and...

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

Unlock your full potential and unleash a rewarding career with TDCX, an award-winning and fast-growing BPO company.Transformative OpportunitiesPursue a challenging role that lets you grow professionally and personally.Develop expertise in Workforce Management tools and drive operational efficiency.Collaborate with cross-functional teams to achieve business...

Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide. Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, learn, and share knowledge. Growing exponentially, the award-winning Shangri-la...

Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate /...

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide. Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and...

Workforce Planning Analyst **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and...

Leadership OpportunityWe are looking for a highly skilled Workforce Manager to lead our teams at WNS (Holdings) Limited. In this role, you will be responsible for developing and implementing strategies to improve process efficiency and quality.About the PositionDevelop and execute plans to enhance team performance and productivity.Collaborate with...