Workforce Management Analyst

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

_Job Description_ **JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENTGENERAL** **SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a...

**Pioneering trusted medical solutions to improve the lives we touch**: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate /...

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide. Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and...

About the OpportunityWe are looking for a talented Contingent Workforce Manager to join our team. As a key contributor, you will be responsible for managing contingent workforce categories, including temporary staff, contractors, freelancers, and consultants.The ideal candidate will have a deep understanding of workforce management fundamentals, including...

Workforce Planning Analyst **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and...

About the RoleWe are seeking a highly skilled Workforce Management Director to join our team. As a key member of our organization, you will be responsible for designing and implementing strategic workforce planning initiatives that drive business growth and excellence.The ideal candidate will have a deep understanding of workforce management fundamentals,...

We seek to hire an experienced Workforce Management Manager with strategic insight and leadership skills to join our team. The ideal candidate will design and implement scheduling and capacity planning, lead a responsive Resource Planning team, and drive continuous improvement in workforce management practices. This role requires a deep understanding of...

**Join Our Team and Shape the Future of Customer Experience**">">American Express is a global leader in service excellence, and we're seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Global Services group, you'll be responsible for optimizing contact center operations and developing strategies to drive business growth and...

At UOB, we are seeking an experienced Workforce Management Operations Manager to join our team. This role is critical in Contact Centre operations and requires a professional with a strong background in analysing historical call traffic patterns for resource planning to fit into shift schedules.The successful candidate will be responsible for determining...

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionAbout Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.We support more than 7 million test takers annually at our...

JOB DESCRIPTION: - Conducts quality reviews to evaluate quality performance and increase customer satisfaction - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders - Perform root cause analysis and lead...

Aurora Talent is seeking a Workforce Planning Manager to lead the implementation of the Associate Engineer Programme.Job Description:Support the Head of Academy in determining workforce needs.Design and structure programs for Associate Engineers in collaboration with business units.Partner with the Talent Acquisition team to develop recruitment processes.Key...

The Real-Time Analyst/WFM is responsible for managing and ensuring that the service level agreements for various programs are met. This position is an external and internal facing role responsible for various processes including short - & long-term forecasting, agent scheduling, capacity, and shrinkage planning. Incorporates the use of analysis skills to...

The Senior Manager of Workforce Strategies at AFFIN Group will be responsible for developing and implementing comprehensive workforce strategies that drive business results. Key responsibilities include conducting training needs analysis, developing leadership development plans, evaluating program impact, and collaborating with cross-functional...

Job TitleAssistant Manager, Strategic Workforce PlanningReports ToManager, Strategic Workforce PlanningRole PurposeThis position is responsible for managing strategic workforce planning initiatives that align workforce capabilities with the organization's long-term goals and evolving business needs.Key AccountabilityStrategic Workforce Planning:Assist in the...