Workforce Management

We seek to hire an experienced Workforce Management Manager with strategic insight and leadership skills to join our team. The ideal candidate will design and implement scheduling and capacity planning, lead a responsive Resource Planning team, and drive continuous improvement in workforce management practices. This role requires a deep understanding of...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

**Workforce Coordinator**: Kuala Lumpur - Malaysia **Job Title**: Workforce coordinator / planner **Location**: Kuala Lumpur (a) Qualifications - As a minimum, a Bachelor Degree in an engineering, HR, or relevant discipline. - As a minimum, two (2) years of managing operations planning involving personnel - Have excellent command of the English language,...

About UOB Centre of ExcellenceLocated in Malaysia, UOB Centre of Excellence (M) Sdn. Bhd. is a regional shared service centre that supports UOB Group, providing multi-channel customer service, banking operations and processing services for UOB Singapore customers.We are expanding in line with our purpose to be the leading Contact Centre, recognised for World...

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

At least 8 years of experience in the workforce management field, with at least 2 years in a managerial role. Minimum of 2 years of experience in the outsourcing industry. - Excellent understanding of WFM fundamentals with proven experience in the design, development, and implementation of strategic workforce planning in a diverse/matrixed organizational...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

UOB Federal Territory of Kuala Lumpur, MalaysiaHead of Workforce ManagementUOB Federal Territory of Kuala Lumpur, Malaysia2 days ago Be among the first 25 applicantsUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America....

Job TitleAssistant Manager, Strategic Workforce PlanningReports ToManager, Strategic Workforce PlanningRole PurposeThis position is responsible for managing strategic workforce planning initiatives that align workforce capabilities with the organization's long-term goals and evolving business needs.Key AccountabilityStrategic Workforce Planning:Assist in the...

About the OpportunityJob Summary:We are seeking a highly analytical and strategic Workforce Management (WFM) expert to oversee capacity planning, staffing, scheduling, and SLA compliance for our vendor operations.This role is pivotal in ensuring our service levels are met, especially in managing high-volume, variable workflows like photo uploads, case...

About the JobThis is an exciting opportunity to join our team as a HR Business Partner in Randstad Malaysia. Your primary responsibility will be to align HR programs with business goals and support workforce planning.Key responsibilities include:Developing and implementing HR strategies that drive business growth and improve employee engagement.Maintaining...

Job Description:Recognized as a sourcing expert for global contingent workforce in-country, this role would liaise with legal, act as a Procurement representative lead to the business, and integrate into the business to ensure complete alignment and a deep understanding of business goals. The goal is to be value-added sourcing partners to the business.This...

**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

Role Overview:The Contingent Workforce Program Manager will be responsible for developing and executing strategic initiatives to optimize the acquisition, deployment, and management of temporary, contract, and freelance personnel across various departments and functions.Key responsibilities will include:Developing negotiation strategies to drive cost savings...

Job Description:Tata Consultancy Services is seeking a highly skilled Global Workforce Optimization Manager to join our team. As a strategic sourcing expert, you will play a critical role in optimizing the acquisition, deployment, and management of temporary, contract, and freelance personnel across various departments and functions.Your responsibilities...

The Carlo Rino Group Berhad requires a Workforce Optimization Lead to optimize its workforce management processes. The successful candidate will analyze skill gaps, plan and implement training calendar and activities, create training materials, and liaise with vendors and stakeholders to schedule classes and conduct training activities.The Workforce...

KAMI Workforce is looking for a talented Enterprise Account Manager to oversee key account management and drive sales growth. The ideal candidate will have experience in sales operations, business development, and account management.Job SummaryThis is a full-time position that requires strong communication and interpersonal skills. The successful candidate...

Innovative approaches to workforce management have led to exciting new opportunities in compensation and benefits.About Willis Towers Watson: Our expert consultants deliver strategic solutions to help businesses succeed in today's fast-paced market.Key ResponsibilitiesDevelop and implement compensation structures that drive business results.Analyze market...

**Role Purpose**: Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Play a key role in the validation and continual enhancement of current reporting...