Realtime Workforce Analyst

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

**Pioneering trusted medical solutions to improve the lives we touch**: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and...

**Role Purpose**: Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Play a key role in the validation and continual enhancement of current reporting...

**About Us**: At Webhelp, the human touch is everywhere. We are a fun-loving community who thrive on making a difference on behalf of the world's most exciting brands. Our business is all about creating lasting impressions for our clients and their customers. Each Webhelper brings a different energy, a different passion, a different impulse and a unique set...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide. Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and...

Workforce Planning Analyst **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

JOB DESCRIPTION: - Conducts quality reviews to evaluate quality performance and increase customer satisfaction - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders - Perform root cause analysis and lead...

Job DescriptionYou will work on a distributed application deployed across multiple data centres, with an architecture based on event-driven micro-services. You will have the opportunity to develop yourself, covering software architecture, development, quality assurance, deployment, and security. You will work in a truly international environment with main...

Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate /...

**JOB DESCRIPTION**: - Conducts quality reviews to evaluate quality performance and increase customer satisfaction - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders - Perform root cause analysis and...

**Requirement** - Preferable with at least a Degree level - At least five years of call center/customer service - Proficient in Microsoft Excel. - Good communication skills (both spoken and written): - English - Chinese - Bahasa Malaysia/Indonesia - Must be a team player and problem solver - Computer literacy is a must **Job Responsibility**: **1. Resource...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

The Real-Time Analyst/WFM is responsible for managing and ensuring that the service level agreements for various programs are met. This position is an external and internal facing role responsible for various processes including short - & long-term forecasting, agent scheduling, capacity, and shrinkage planning. Incorporates the use of analysis skills to...

Company OverviewBurda International is a leading international fintech company with offices in multiple locations. Our diverse workforce of over 500 employees represents 40 nationalities, making it an exciting and dynamic workplace.We are looking for a System/Business Analyst who will support the structuring and updating of our system documentation,...