Workforce Manager

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

At least 8 years of experience in the workforce management field, with at least 2 years in a managerial role. Minimum of 2 years of experience in the outsourcing industry. - Excellent understanding of WFM fundamentals with proven experience in the design, development, and implementation of strategic workforce planning in a diverse/matrixed organizational...

**Workforce Coordinator**: Kuala Lumpur - Malaysia **Job Title**: Workforce coordinator / planner **Location**: Kuala Lumpur (a) Qualifications - As a minimum, a Bachelor Degree in an engineering, HR, or relevant discipline. - As a minimum, two (2) years of managing operations planning involving personnel - Have excellent command of the English language,...

**Position: Workforce Management Analyst** **Tenure: 1 year contract (Renewable basis)** **Location: Kuala Lumpur** **Working hour: Rotational Shift basis** **Salary: RM 3800 - RM 4500** - Deliver timely ad hoc and standard workforce management tasks - Manage on-site and global governance for the purpose of effective and efficient performance delivery -...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**Working Location: Bangsar** **Tenure: 1 Year contract (Renewable basis)** **Working Hour: Rotational Shift** **Basic Offered: Up to RM** **4, 500** **Job Responsible** - Deliver timely ad hoc and standard workforce management tasks - Manage on-site and global governance for the purpose of effective and efficient performance delivery - Provide and...

About the OpportunityThis role offers an exciting opportunity to join a dynamic and innovative team, where you will have the chance to make a significant impact on the development and implementation of workforce management practices across our Technology function.As Workforce Management Lead - Technology, you will be responsible for establishing and...

**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENT** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy...

Job SummaryWe are seeking a highly skilled Strategic Workforce Planner to join our team. The successful candidate will be responsible for developing and implementing workforce plans that align with business objectives and drive organizational success.Main ResponsibilitiesWorkforce Planning: Identify talent needs, workforce planning, and organizational...

Unlock your full potential and unleash a rewarding career with TDCX, an award-winning and fast-growing BPO company.Transformative OpportunitiesPursue a challenging role that lets you grow professionally and personally.Develop expertise in Workforce Management tools and drive operational efficiency.Collaborate with cross-functional teams to achieve business...

Job SummaryWe are seeking an experienced Workforce Management Analyst to join our Global Optimization and Call Management team in the Asia Pacific region.As a key member of the team, you will be responsible for analyzing call center data, identifying trends and opportunities for improvement, and developing strategies to optimize workforce performance and...

About the RoleSEEK is seeking an experienced Workforce Management Professional to lead the development and implementation of workforce management practices across our Technology function.We are a dynamic team that values innovation, collaboration, and customer satisfaction. As Head of Workforce Operations APAC, you will be responsible for establishing and...

About the Role In line with the policies/procedures, to provide/improve and communicate External Workforce (Consultants) activities/services, in meeting the project/business owners goals. What to expect: - Understand hiring and/or project deliverables requirement from project managers/business owners and working closely with project managers/business...

**Role Purpose**: Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Play a key role in the validation and continual enhancement of current reporting...

About the TeamOur Technology team operates a matrix function, where this role will establish and build a new function within Technology. The role holder is expected to consult widely in understanding how to establish an ongoing Workforce Management function in support of Technology's agenda.This role is a key engagement and integration point across...

Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate /...

Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide. Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, learn, and share knowledge. Growing exponentially, the award-winning Shangri-la...

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative....