External Workforce Coordinator

1 week ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

In line with the policies/procedures, to provide/improve and communicate External Workforce (Consultants) activities/services, in meeting the project/business owners goals.

What to expect:
- Understand hiring and/or project deliverables requirement from project managers/business owners and working closely with project managers/business owners to on board and coordinate end-to-end Consultants from the contracted vendors.- Manage and monitor the end-to-end external workforce onboarding process, provide process transparency and progress to the project managers/business owners.- Process, provide support and monitor the onboarding, renewal and offboarding process, approval, and all related matters to project managers/business owners, vendors, and buyers. Provide visibility on end to end process.- Provide administration support to Buyer daily.- Response to day-to-day queries related to External Workforce.- Work closely with vendors and project managers/business owners on daily basis to address all problems/issues related to external workforce management.- Identify trends and opportunities to improve existing processes.- Participate in projects/non-Business as Usual initiatives, such as Mid-Year & Year End Contract renewal, Roadshow, etc.- Maintain and develop internal customers contacts to keep sound understanding of their needs and communicate to them the approved spending level and other relevant information.- Prepare standard operational reports.- Increase knowledge and experience of External Workforce E2E process.- Support Procurement Buyer on invoicing issues.

What will make you successful?- A 3-years degree from a recognized university.- 3 years' experience in external workforce management or related area (with customer interaction and exposure) in an international environment. With ideally 3 years’ experience in SAP/ERP system.- External Workforce (end to end process management)- Takes Accountability for Delivering Results- Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.- Demonstrates Operational Excellence- Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy- Expands knowledge- Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilize new approaches.- Business Understanding and Commercial Sense- Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organization while upholding standards.- Builds and reinforces customers relationships- Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.- Leads with a team focus- Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values.- Communicates effectively- Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.

You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:
- Penny Chong
- Procurement Operations, Manager, at Swift- Aisyah Normadi
- Associate Talent Acquisition Specialist

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_ _age, background, culture, colour, disability, gender, nationality, race, religion_, or veteran/military status._

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