Customer Service Executive

7 months ago


Kuala Lumpur, Malaysia WEBHELP Full time

**Job Highlight**:

- Work from home option available
- Competitive salary package
- Fast career growth opportunity

**Role & Responsibilities**
- Handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
- Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.

**职位描述 :角色和责任**
- 确保向我们客户提供的服务符合合同关键绩效指标(“KPI”)
- 明确客户要求;提出更多问题以更好地解决问题,使用 SOP 知识和资 源恰当地提供解决方案
- 认真倾听客户的需求和顾虑;表现同理心,同时最大限度地利用与客户建立融洽关系的机会
- 使用商定的程序,以礼貌、友好和专业的方式迎接客户
- 深入了解我们的标准操作程序 (SOP),以确保提供最好和最准确的支持形式。

**Job Requirements**
- **Fresh graduates are encouraged to apply**:

- **Languages required: Mandarin or Cantonese to deal with Mandarin and Cantonese speaking clients from Taiwan and Hong Kong. (Speak, Read & Write)**

**工作要求**
- 拥有 SPM 或更高的学历
- 所需语言:基本华语或粤语
- 能说,读,写华语或广东话

**Benefits Offered**
- Work from home option available after 3 months of good performance
- EPF, Socso & EIS
- Medical Leave & Annual Leave
- KPI Incentive
- Medical insurance
- Competitive salary package
- Comprehensive learning and development plans for your career growth
- Fast career advancement opportunity
- Cross culture & fun working environment

**我们将提供**
- 三个月内表现良好者可以居家办公
- KPI 奖励
- 病假和年假
- EPF,Socso 和 EIS
- 医疗保险
- 有竞争力的薪酬待遇
- 提供培训
- 快速的职业发展机会
- 跨国文化和有趣的工作环境

CSMC

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift
- Rotational shift



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