Customer Care

2 weeks ago


Kuala Lumpur, Malaysia Elabram System Full time

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Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow strategy and objectives.
- **Responsibilities**:_
- Ensure diligent follow up and fulfill promises made to customers
- Establish and maintain good relationships with customers, build better customer experience
- Perform ad-hoc duty as and when required by superior.
- Adhere strictly to the contact center standards and guidelines.
- Achieve performance based on servicing SLA / KPI given targets.
- **Requirement**:_
- Min. 1 year experience in Customer Service field especially in a Live Chat team
- Ability to work in a fast moving environment and think out of the box
- Pro-active attitude
- Multitasking skills
- Good soft and written skills - able to communicate with customer effectively

**Job Type**: Contract

**Salary**: RM2,500.00 - RM3,500.00 per month

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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