Associate, Order Services, Shared Services Center
5 months ago
**Job Purpose**
Responsible for all aspect of order fulfilment. This includes entering various forms of orders, from project and non-project orders to warranty orders, change orders, re-orders, etc. and diligently follow up with factories and suppliers to ensure orders are acknowledged and committed in lead time to meet project timelines. A partner to the logistic support to ensure shipments are closely tracked, organised and shipped out of origins to destinations and delivered, as planned to job site on time.
**A glimpse of your daily mission**
- ** Document Verification**: Check completeness of documents submitted by salespeople, including purchase orders, approvals, quotations, etc.
- ** Technical Specification Finalization**: Work with various teams to finalize technical specifications and project schedules.
- **Product Data Management**: Ensure product data for specials, COMs, and 3rd party products are created in Swing.
- ** Order Verification and Confirmation**: On load orders and verify all order details in Swing, ensuring accuracy and confirmation by factories and suppliers.
- ** Order Processing and Issue Reporting**: Ensure all item lines are pushed through from 1.SO to 2.SO and report any errors that arises for resolution.
- ** Critical Dates Validation**: Validate critical order dates in Swing, especially for 3rd party products/ suppliers, to enable tracking of delivery and update Order Tracking worksheet accordingly.
- ** Project Management Support**: Update project completion schedules in Swing based on input from Project Managers, and work with various teams to ensure order readiness.
- ** Invoicing and Billing**: Facilitate offline invoicing for finance upon project cycle completion, account for suppliers' billings in Swing, and support PPP upload process.
- ** After-Sales Support**: Process warranty claims and replacement orders, ensuring timely delivery of parts to resolve defects on site.
- ** Vendor Billing Matching**: Support 3-way matching of vendors' billings for completeness of purchasing cycle and cost matching.
- ** Customer Feedback Management**: Assist in sending invitations and reminders for Customer Satisfaction Surveys to gather feedback from customers and stakeholders.
- ** Cross Training and Business Continuity**: Cross-train team members to ensure business continuity during peak periods or leave of absence.
- ** Project and Strategic Task Assignments**: Management can assign team members to work on various projects and strategic tasks as needed.
**Your Qualifications**
- Bachelor’s degree in a relevant discipline.
- Min. 1 years of relevant experiences
- Strong organisational skills, attention to details, excellent level of accuracy and self-starter with good learning mindset
- Good analytical and problem-solving skills and ability to adapt to changing environment.
- Good oral, written communication skills and active listening skills.
- Able to work effectively independently.
- Proficiency with MS Excel, Word.
- Knowledge in SWING (will be advantageous)
- A good team player
- Excellent customer service skills
- Demonstrate encouraging, energetic positive working attitude and high sense of responsibility.
**About Us**
Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivate them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.
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