IT Access Provisioning Analyst

2 weeks ago

Kuala Lumpur, Malaysia Adecco Group Full time

Attention to detail and a passion for IT?
We're looking for an IT Access Provisioning Analyst at Adecco Group Malaysia to handle all aspects of user access requests and account creation.
Join our team and make a difference every day

**About the role**:
The IT Provisioning Analyst will be responsible for processing all aspects of account creation/deactivation and user access requests for Adecco Group APAC. This position requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This position will regularly interact with internal customers that include end-users, management, and HR thus requiring excellent customer service skills. Success means being highly organized, self-motivated, detail-oriented and result-focused.

**What you’ll be doing**:

- Work with IT Operations Manager to ensure they provide the best possible customer service.
- Responsible for the end-to-end delivery of security requests for the business within the established SLAs and KPIs
- Provision and de-provision user access rights on various information systems. Assist with multi-factor authentication and VPN supported technologies.
- Manage requests related to all aspects of provisioning responsibilities. Troubleshoot account creation, suspension/deletion, access, transfer issues.
- Provide support functions related to verification of end-user security. Execute audits and adhere to all IT and InfoSec policies and procedures. Included but not limited to system/user account review and remediation, end-point security update and coordination, CMDB update and maintenance.
- Assist in creating, reviewing, and updating a How-To knowledge base of provisioning processes.
- Participate in projects and tasks related to provisioning/deprovisioning as required.
- Perform other duties as assigned to support the efficient operation of the department.
- Proactive management on compliance related activities, tasks and checklists.

**Job Requirements & Personal attributes**:

- Associate’s degree in Computer Science or related field.
- One (1) or more years of IT Service Desk/IT Customer Support experience
- An equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
- Experience with Identity and Access Management controls, principles, methods and related regulatory obligations
- Excellent customer service and troubleshooting skills
- Highly self-motivated and directed.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Excellent written, verbal and interpersonal communication skills are required
- Knowledge and proficiency in Microsoft Office products
- Adherence to punctuality with excellent time management skills
- ITIL 3 or ITIL 4 certification preferred.
- Mandarin proficiency is a plus.

**Measured on**:

- Delivers service that meets SLA and Customer Satisfaction
- KPI: SLA achieve & high customer satisfaction.
- Adheres to the Audit and Compliance regulations and processes and successfully passes the reviews.
- End user Satisfaction
- Accuracy on delivery with mínimal post issues and escalations raised.

**Posting date**:26-04-2024

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