E-commerce Officer

3 weeks ago


Port Klang, Malaysia SANASINI TEKNOLOGI SDN BHD Full time

**Responsibilities**:

- **Product Descriptions**:

- Create and update detailed and compelling product descriptions for all items in the online store.
- Ensure product information is accurate, informative, and aligns with the brand's messaging.
- **Price Management**:

- Monitor and update product prices based on promotions, discounts, and pricing strategies.
- Coordinate with relevant departments to ensure accurate pricing information on the website.
- **Customer Communication**:

- Respond promptly to customer inquiries via live chat and other channels.
- Provide exceptional customer service by addressing concerns, resolving issues, and maintaining a positive customer experience.
- **Order Processing Coordination**:

- Collaborate with the order processing team to ensure timely and accurate order fulfillment.
- **Content Management**:

- Upload and manage product images, videos, and multimedia content on the E-commerce website.
- Ensure the overall content on the website is visually appealing and aligns with the brand.
- **Performance Analysis**:

- Analyze website metrics, sales data, and customer feedback to identify areas for improvement.
- Implement strategies to enhance the overall performance of the online store.
- **Promotions and Marketing Support**:

- Assist in executing marketing campaigns, promotions, and sales events on the website.
- Highlight relevant product information to support marketing initiatives.
- **Compliance and Security**:

- Stay informed about e-commerce regulations, data protection, and online security measures.
- Ensure the online store complies with industry standards and legal requirements.

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

**Language**:

- English (required)

Ability to Commute:

- Port Klang (required)

Expected Start Date: 03/15/2024


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