E Commerce Executive

3 weeks ago

Shah Alam, Malaysia YCH LOGISTICS (M) SDN BHD Full time

1. Take charge of Store Management of Assigned Brands on E-commerce Marketplaces. Work closely with the relevant internal stakeholders to execute strategies and maintain high service quality for customer satisfaction. 2. Create, plan and execute digital marketing plans for campaign launches, collaborate with stakeholders to put together a plan of actions for successful execution and to maximize revenue and profit. 3. Manage Customer Service chat platforms to ensure Excellent Customer Experience of the Assigned Brands. Monitor and respond to customer reviews on marketplaces. 4. Work closely with Warehouse Team to ensure Inventory are Inbounded and Orders are Shipped-On-Time. 5. Providing Onboarding to Assigned Brands on Marketplaces, Product Listing and Campaign Registration. 6. Monitor and Analyze competitor product sales to provide insights to Brand Owners for them to make effective business decisions. 7. Review and align current strategic plans with Brand Owners, develop resource allocation plans and implement a targeted strategy according to requirements. 8. Responsible for monthly reporting, profit & loss reporting, setting of performance measurement/matrix to measure the well-being of the marketplace launch. 9. Ensuring Assigned Brands are performing above marketplace KPIs. 10. To perform any other duties as assigned by top Management.
Founded in 1955, YCH Group is the leading integrated end-to-end supply chain management and logistics partner to some of the world’s largest companies. YCH Group’s suite of innovative award-winning end-to-end supply chain management solutions - Intribution, Intrabution, Retrogistics, Y-Merge and V-Hub - employ cutting edge web-technologies that are best-in-class across industry clusters from consumer and electronics to chemical and healthcare, to deliver powerful competitive advantages for customers. The Singapore-based company currently operates throughout Asia-Pacific, including Malaysia, Thailand, Indonesia, Philippines, Hong Kong, Australia, China, India, Vietnam and Korea
Bachelor's or Equivalent

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