Customer Service Executive

4 weeks ago


Kuala Lumpur, Malaysia Coolbit Sdn Bhd Full time

Coolbit is a newly established IT service provider company focusing on FinTech projects, which is committed to making trading, investing and managing digital assets as simple as possible. We are looking for talented and energetic Enterprise Customer Service Executiveto join our amazing team at our company and it is a great place to grow your career

Enterprise Customer Service Executives are responsible for making our customers’ lives easier and helping them complete transactions successfully. They serve as primary point of contact for customers, greeting all our customers, answering their queries and solving issues.

**Role and Responsibilities**:

- One-stop solution to the needs of corporate customers (including product APP use and console use), providing corporate customers with a full set of consulting and after-sales service.
- Share information with colleagues or supervisors to accumulate knowledge and provide basis for process improvement.
- Provide complete and accurate solutions and information for corporate customers, solve customer problems, and provide high-quality services.
- Accept corporate customer consultation, record customer consultation and complaint content, and give customer feedback according to the corresponding process.

**岗位职责**:

- 负责公司产品技术支持服务,我们的客户为企业客户,模式为(B2B)。
- 一站式解决企业客户需求(包括产品APP使用及控制台使用),为企业客户提供全套咨询和售后服务。
- 必须熟练掌握公司产品,和区块链相关应用知识。(交易所,热钱包等)
- 与同事或主管共享信息,进行知识积累,提供流程改善依据。
- 为企业客户提供完整准确的方案及信息,解决客户问题,提供高质量服务。
- 按时回复企业客户通过来电及电邮提供的需求及意见,并记录整理及汇报。
- 接受企业客户咨询,记录客户咨询、投诉内容,按照相应流程给予客户反馈。

**Skills and Qualification**:

- Prefer with graduate degree or above, or fresh graduates can apply, and the company will provide on-the-job training.
- Proficient in English good written and oral communication skills.
- Basic Competency of Microsoft Office Suite **(Excel, Word & PowerPoint)**:

- Work experience in funded enterprises, blockchain-related work experience, and familiarity with company -funded enterprise management models and corporate culture will be given priority.
- Self-motivated, good attitude and willing to accept new knowledge learning and exploration.
- Ability to solve problems independently.
- Positive and motivating thoughts to solve difficult problems.
- Have the ability to adapt and keep up with the fast pace of the work environment.

**任职资格:**
- 正规本科以上学历,或应届毕业生均可申请,公司会提供在职培训。
- 精通英文和华语,良好的书面和口头沟通能力。
- 熟悉基本 Microsoft Office办公软件 (Excel, Word & PowerPoint) 操作。
- 拥有中资企业工作经历,区块链相关工作经验,熟悉中资企业管理模式及企业文化, 会优先考虑。
- 有上进心,态度良好及愿意接受新知识学习与探索。
- 有独立解决问题的能力。
- 正面和有激励心的思想去解决棘手的问题。
- 有随机应变并跟上工作环境中快速的步伐。

**Why Join Us**:

- Good Remuneration Package **(Basic + Transport Allowance)**:

- Strategic Office Location **(Nearby LRT - KL Sentral)**:

- 5 day work per week
- Training will be provided.
- Great working environment
- EPF, SOSCO & EIS will be provided.

**为什么加入我们:**
- 良好薪资待遇 (基本工资 + 交通津贴)
- 优越的办公室位置 (位于KL Sentral
- 靠近公共交通)
- 五天工作日
- 公司提供专业在职培训。
- 良好和舒适的工作环境。
- 提供 EPF, SOSCO和EIS。

职位类型:全职

薪资: RM3,500.00至RM7,000.00(每月 )

教育背景:

- Bachelor's (首选)

工作经验:

- Crypto: 2 年 (首选)

工作语言:

- Mandarin (首选)



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...

  • Operations Executive

    3 weeks ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position: Customer Service ExecutiveLocation :Jalan Chan Sow LinWorking Hours :24hours rotational / 2 days off rotationalSalary: RM2,300 + Shift Allowance + Parking Allowance + KPI AllowanceContract :6 months (Renewable based on performance) Monitor and respond to the alarm signals within service level targets. Handle Inbound/Outbound call bilingually and...

  • Operation Executive

    3 days ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...


  • Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time

    **About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...

  • Operations Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Taiwanmania International Travel Service Co., Ltd. Full time

    About KKdayKKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers' needs.KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the...

  • Customer Service

    3 weeks ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position : Customer Support ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Early September 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...


  • Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full time

    JOB RESPONSIBILITIES: Responding to customer enquiries: A Customer Service Executive would need to respond to enquiries and concerns raised by customers. Customer inquiries may include the onboarding requirements, events & campaign details, fee structure, product features and etc. Resolving customer issues: In case of any disputes or issues, the Customer...

  • Sales Specialist

    4 weeks ago


    Kuala Lumpur, Malaysia Cxl executive Full time

    **Position**: Sales Specialist Executive **Location**:KLCC **Working Days**:Monday - Sunday / 2 days off rotational **Operation Hours**:9:30 AM - 10:30 PM (2 Rotational working hours) **Salary**:RM 3,000 - RM3,600 **Location**: Suria KLCC **Contract Duration**:12 Months (Renewable based on performance) **Intake**:Immediate Hiring (Prefer No notice...