Sme-level 2 Dse

2 days ago


Bandar Sunway, Malaysia Ericsson Full time

**About this opportunity**:
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**What you will do**:

- Tools administration (Network Operations Centre)
- Fault Management and Ticketing Management Tools
- Work force management tool administration
- NOC Tools environment ownership and Level-2 support
- PKI management and configuration tasks
- Basic knowledge of PKI certificates and administration
- Life cycle management of PKI certificates (DSE)

**You will bring**:

- Bachelor level, in engineering (IT, Telecom) or equivalent
- 5-7 years experience of deploy service desk/CC function and lead the domain

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be

challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We are proud to announce at Ericsson **MALAYSIA**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in** 2021**. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”


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