Digital Marketing Campaign Specialist

2 weeks ago

Malaysia TDCX Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Engage with customers through telephone-based sales techniques to respond to their support inquiries, impact assigned customers' decisions by resolving, and track end-user issues/opportunities based on guidelines, documentation, and best practices provided training about advertisement field

Serve as a trusted consultant with customers to onboard, develop, and optimize advertiser’s campaigns

Detect and understand the customer’s needs and objectives

Hit productivity, upsell, and customer impact targets.

Handle a high volume of potential clients on a daily basis through outbound and inbound calls

Manage day to day activities independently and proactively based on customer needs and incentives

Who are we looking for?

1 year work experience in outbound selling/Telesales or digital marketing role.

Native level of Vietnamese, Fluent in English

Previous experience, preferably in the digital industry, in a sales-focused environment, in the following areas:
Account management

B2B Sales / business development

High volume call center

Portfolio management

Customer / technical support

Familiar with and desire to exceed sales targets or sales KPIs

A team player with ability to work in fast-paced and constantly evolving environment

Dependable, reliable with strong work ethic

Strong verbal and written communication skills in order to pitch on the phone and compose effective proposals

Flexibility in switching between duties and assignments as per requirement

Good time management skills with ability to organize and own their own day

Who is TDCX?

**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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