![Transcosmos Malaysia Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Lead
4 weeks ago
Position: Customer Service Team Leader
Project : Social Media & Ecommerce Account
Type: 1 year renewable contract
Location: Public Bank 2, Raja Chulan
Time : Rotational shift between 11am - 11pm
Qualification:
- Have at least 1 years experience in leading a team
- Have experience in e-commerce industry
Job description:
- Overseeing customer service team to ensure all KPIs are met
- Ensure the team adheres to the SOPs and to deliver high quality services to our clients
- Monitor the Service level Agreement (SLA) as agreed by our Client, and to report any issues that arise on the floor effectively and efficiently
- Continuously monitor agents’ performances, and to provide consistent and regular feedback to them
- Responsible to generate hourly report, and to take action appropriately to maintain SLA
- Always ready and proactive in suggesting any improvement plans to the management
- To monitor agents attendance and to ensure the team strictly adheres to call centre guidelines
**Job Types**: Full-time, Contract
**Salary**: RM3,900.00 - RM4,400.00 per month
**Benefits**:
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- What is your expected salary??
- What is your expected salary?
- When is the earliest you will be able to join?
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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