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Fulfillment Executive

1 month ago

Petaling Jaya, Malaysia Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Malaysia-Petaling Jaya

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 23/Jul/2023, 10:17:58 PM

**Unposting Date***: Ongoing

**Role Responsibilities**
- Responsible to manage particularly in relation to RTOB client-initiated account opening journeys covering credit cards, CASA and other products which may be added from time to time to the RTOB suite.
- Ensure all RTOB PEGA frontline work basket cases are attended to within reasonable TAT and follow ups with client documentation/ pending information are handled on a timely manner.
- Ensure prompt and timely call backs are made to clients as committed within reasonable TAT
- To perform appeal & AIP input on appealable cases, and submit to eOPS if AIP Approve/ Refer
- To hit monthly completion rate 70%
- Participate and provide feedback to the RTOB journey development to PSMY management and Bank
- Support activities relating to RTOB journeys which may be assigned to PSMY from time to time

**Strategy**
- Support deepening and acquisition within personal client segment
- Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration
- Ensure prompt and timely call backs are made to clients as committed
- Optimise the usage of Lead to drive greater performance
- Develop a deep understanding of various products offered and process as relevant

**Business**
- Achieve all parameters sets as a part of job objective like Conversion rate etc
- Adhere to daily working schedule

**Processes**
- Actively share feedback on the product process /functionalities of system to help improve program performance
- Ensure all relevant dispositions and notes are updated in system
- Closure and wrap up done as per set standards

**People & Talent**
- Embed the Group’s values and culture
- Partner effectively with internal stakeholders to deliver effective client solutions

**Risk Management**
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
- The ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Ensure a full understanding of the risk and control environment in area of responsibility

**Governance**
- Responsible for assessing the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Work closely with team leader to develop and implement plan to achieve targets and drive client engagement
- Support team leader to drive learning and high performance within the team
- Work with operations team to ensure that client requests are fulfilled

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in team.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Relevant educational qualification to perform the Job role
- At least 2 years’ experience in banking service is preferred.
- Languages; Good command over Business Communication or applicable local languages

**Role Specific Technical Competencies**
- Communication skill

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here

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