Officer, Icimb

Support Services - Monitor Perso vendor and Courier Service operation deliverables as per SLA requirements - To coordinate the delivery process of card to customers / branches - Engage with Business Unit to ensure Perso vendors / Courier Service TAT is met - Monitor Blank Card & Stationery Stock are sufficient and prepare Blank Card & Stationery Stock at...

Execute plans and strategies set by Head Office. - Develop Hire Purchase sales tactics and plans that are in line with the AFS sales strategy. - Coordinate business activities in achieving AFC’s and the Bank’s objectives in line with the rules and regulations. - Achieve the targets set by management and manage the actual performance against targets for...

To identify and place in mapping/Master listing all cases under respective purview - To extract and massage RCS Crystal Report to identify new cases and to prepare Monthly Report - To update Master Listing to indicate the outstanding cases - To vet valuation report received from valuer against details in LO, SPA, Land Search and other relevant documents...

To identify all KIV items by CSA Disbursement reflected in RCS System - To perform follow up with the respective parties (Solicitor/Valuer/Developer/Sales) on the KIV items as required by CSA Disbursement - To update master register on daily basis - To update comment in RCS/BCS Comment Tab for all follow up activities - Any other responsibilities/tasks...

COMPLIANCE AND CUSTOMER SERVICE 1. Ensure same day delivery processing time for Trade Finance products from submission time by TSD until completion of processing. 2. Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA. - Signature verification of TSD’s officers - Conform to ICC publications, Bank’s policies, procedures and...

Extract transaction details for all products and perform data entry in Complaint system. - To attend, investigate and made recommendation for complaints on CDM disputes. - Perform first level or second level approval (as per system limit) for reimbursement of CDM disputes in Complaint system. - To liaise with CIT vendors and machine vendors in the...

Strategic Planning 1. Working as a team for effective and seamless service deliveries with desired organizational culture. 2. Managing work for quality output to continuously enhance turnaround and customer’s experience; 3. Prioritize transactions to be processed according to critical transactions cut off time 4. Pro-active in evaluating current process...

To attend and investigation on Fund Transfer through CIMB Clicks / CIMB Self Service Terminal (ATM / CRM) made by proprietary customers and other Financial Institutions. - To liaise with other Banks on status of complaints - To prepare daily and monthly reports. - Any other responsibilities/tasks as assigned by the Management from time to time.

To perform settlement and GL reconciliation activities related to RPP BulkDuitnow service - To handle Accord exceptional case - To assist on enquiry from Dispute and other bank that related to RPP products - To ensure all cutoff times are met, processing is prioritized and process for good value and enhance service quality. - To manage,control and perform...

To perform Manual Verification for customer name, document check and selfie check against account transfer. - To perform Refund for close account - To prepare Daily Reconcilition - Submission Monthly Reconcilition to BU - Demonstrate continuous effort to improve operations and decrease turnaround times, streamline work processes and work cooperatively and...

Jobs To perform task related to vendor corporate services as below. 1. Processing of Returned Mail (unseal, sort and data entry) in Daily basis. 2. Processing of Account Maintenance (tagging to Hold Print) for mail returned in Daily basis (if any). 3. Submit processed volume report (returned mail data entry & account maintenance). 4. Record Management -...