Service Delivery Specialist

4 months ago

Kuala Lumpur, Malaysia S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 08
Service Delivery Management Associate (Private Capital Market, Managed Data Services) Korean Speaker
**Job Description**:
**Overview**:
**What you’ll work on**:
Serve as the primary point of contact for clients, providing exceptional service and building strong relationships by acting as the liaison between clients and internal teams including data processing, implementation, and etc.
Aggregate, review, and perform quality control against the data collected from Fund Financial Statements i.e. Schedule of Investments (SOI), Partner Capital Account Statements (PCAP), Cashflows notices and etc using cutting edge technology and multi-layered process controls.
Coordinate and manage client onboarding, including investment position setup, reporting requirements discussions, documentation, and collaboration with external fund managers.
Utilize Excel reports integrated with our platforms to streamline operations and enhance data controls.
Attend to clients’ inquiries around fund financial data, underlying portfolio companies’ information by conducting analysis and providing solutions to ensure that service level is met and satisfied.
Oversee the document workflow process from receipt to quality control, ensuring efficient management.
Support assigned projects and other client projects on an “as needed” basis with allocated resources.
Continuously identify areas for process improvement and make recommendations to streamline operations and improve client experience
**What we look for**:
Bachelor's degree or equivalent qualifications in finance, economics, accounting, or related field.
Knowledge of the private capital market, financial analysis, and reporting.
2-3 years of relevant experience in client service or operations, preferably in private capital or investment management
Proficiency in Microsoft Office suite, particularly Excel; experience of using iLEVEL or other portfolio monitoring software is an added advantage.
Excellent communication skills and the ability to build and nurture relationships with clients and internal stakeholders.
Strong organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment.
Capacity to work independently in an efficient and accountable manner.
Experience collaborating effectively in a team setting, even under pressure and tight deadlines.
Eagerness to contribute significantly to the success of the team and the company as a whole, with a positive attitude.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks

  • Associate, Ar Service Delivery

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Our Regional Finance Team is seeking a highly motivated **Account Receivable Associate** to manage the end-to-end Accounts Receivable processes for MY, involving calculation, billing, monitoring balances, managing queries, report generation and analysis for multiple countries. To be successful in this role, you are required to be...

  • Associate, O2c Service Delivery

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an** O2C Associate **to join our growing team in Finance based in our shared service centre in our KL office, located in Southgate Commercial Centre! **Responsibilities**: - Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues - This is a task that can require conflict resolution...

  • Specialist, Category Management

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We’re currently looking for a **Specialist, Category Management (IT & Professional Services) (APAC)** to join our regional team (KL office based). The Specialist, Category Management (IT & Professional Services) (APAC), is responsible for overseeing all aspects of IT and Professional Services procurement within the region. This role...

  • Specialist, Account Management

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an **Account Specialist covering the industries of Financial Services & Insurance** to be based in **Bangsar South**. This role will be reporting to the **Head, Advertising & Partnerships**. At Advertising & Partnerships we are disrupting the online and offline advertising space by offering a full suite of high...

  • Regional Service Delivery Manager

    6 months ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.** - In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...

  • People Technology Specialist

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We're in search of a self-driven **People Technology Specialist **proficient in Workday, to bolster support for foodpanda APAC. This role will be situated in either Malaysia or the Philippines and will integrate into our regional technology team. **Responsibilities**: - As part of foodpanda’s People Technology team, you will...

  • Service Executive, Partner Service

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity WHAT YOU WILL OWN: - Ensure the highest quality of customer service to vendors - Process orders and manage relationships with hundreds of restaurants - Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses - Ensure that processes are...

  • HR Service Delivery Specialist

    7 months ago

    Kuala Lumpur, Malaysia Avanade Full time

    About Avanade Come join us As Avanade’s HR Service Delivery Specialist, you are part of the HR Operations team. You are responsible for delivering high-quality services to employees, developing, and executing human resources transactional services, and meeting service level metrics. You will lead the HR operations for Japan, working closely with the...

  • Specialist, Talent Acquisition

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **foodpanda’s Central Operations IS LOOKING FOR A SPECIALIST, TALENT ACQUISITION (Junior Recruiter) - 6 months contract** **SENIORITY LEVEL **:1 to 2 years Experience **FUNCTION**: People Operations **LOCATION **:Southgate Commercial Centre, Kuala Lumpur, Malaysia **REPORTS to**: Senior Talent Acquisition Manager The role of a...

  • Service Executive, Rider Service

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES** To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to...

  • Specialist, Business Finance

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for a highly analytical Business Finance Specialist (Data Analyst) to join our Regional team based in Singapore, overseeing the business in foodpanda APAC markets. **Responsibilities**: - Build strong relationships with internal stakeholders to understand business challenges and opportunities. - Recommend solutions...

  • Service Delivery Specialist

    7 months ago

    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Overall Function**: Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

  • Service Delivery Manager

    7 months ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    Job Title: Service Delivery Manager **Job Description**: About dentsu international: Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive...

  • Specialist, Digital Payments

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **About foodpanda’s Fintech Team** foodpanda’s fintech team’s mission is to unlock value by generating revenue beyond today’s payment foundation. At our core, we are the team executing multi-pronged strategies to optimize the performance of payments acceptance to provide the best end-user payment experience - be it via card or...

  • HR Service Delivery Specialist

    7 months ago

    Kuala Lumpur, Malaysia Avanade Full time

    Come join us As Avanade’s HR Service Delivery Specialist, you are part of the HR Operations team. You are responsible for delivering high-quality services to employees, developing, and executing human resources transactional services, and meeting service level metrics. You will lead the HR operations for Japan, working closely with the Japan Business HR...

  • Service Delivery Specialist/manager

    7 months ago

    Kuala Lumpur, Malaysia Esync Software Services Sdn Bhd Full time

    **Overall Function**: Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Responsibilities**: - Ensure all services are delivered according to specific...

  • Projects (Specialist)

    6 months ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Mandarin Service Delivery Operations

    7 months ago

    Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    **Our Client** Is a global professional services company with leading capabilities in digital, cloud and security. With 506,000 employees serving clients in more than 120 countries, they embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. **Responsibilities**: - Report and...

  • HR Operations Service Delivery

    9 hours ago

    Kuala Lumpur, Malaysia PERSOLKELLY_RHQ Full time

    WORK WITH US! Job Details: Position : HR Specialist 2 - HR Operations Service Delivery Company Industry : Oil & Gas Working Hours : MENATI Shift (12PM-9PM) Working Location : Menara Tan&Tan, Jln Tun Razak, Kuala Lumpur, 50450 Kuala Lumpur. Working Duration: 6-12 months contract with PERSOLKELLY Remuneration : Basic up to RM3,500 with statutory...

  • HR Service Delivery Lead

    7 months ago

    Kuala Lumpur, Malaysia Avanade Full time

    Come join us As our Japan Services Delivery Lead, you will use your strong knowledge of HR processes, programs and systems and service delivery to oversee the day-to-day operations of our centralized team. You will also collaborate with key stakeholders across our organization to optimize and scale your team’s delivery of efficient, effective, and...