Reservation Agent

2 weeks ago

Kuala Lumpur, Malaysia THE KUALA LUMPUR JOURNAL HOTEL Full time

**Duties and Responsibilities**
- On a daily basis, review rates, packages, and promotions to ensure familiarity.
- Be familiar with all aspects of the property, including room types, restaurants, pool, spa, and other outlets and facilities, as well as locations and hours of operations.
- Identify callers’ needs through probing questions and active listening.
- Accommodate the needs of guests with disabilities.
- Sell rooms by emphasizing quality and features rather than price; take all opportunities to upsell.
- Make reservations in property management system or manually if necessary.
- Confirm reservation information to guest before ending call.
- Offer and reserve special requests, such as room floor and location, connecting rooms, sharewiths, cribs, rollaways, etc.
- Use flags for future changes to guest accounts.
- Cancel reservations according to policy, ensuring guests are informed of any penalty.
- Place guests on waitlist as needed.
- Set up group files, master, and billing for group reservations.
- Enter group rooming lists.
- Maintain positive and professional communication with all.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which you and co-workers have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, co-workers and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping co-workers to complete the required activities that ensure we deliver Amplified Service.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make hotel unique.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the hotel brand.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to co-workers, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, co-workers, and company information.
- Respond to guest enquiries within 24 hours.

**Requirements**:

- Secondary school degree preferred and/or previous work experience in service for at least 3 years.
- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read, comprehend, and write simple instructions, short correspondence and memos.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred years.
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

**Job Types**: Full-time, Permanent

**Salary**: From RM2,200.00 per month

**Benefits**:

- Free parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (preferred)
- Malay (preferred)

  • Reservations Agent

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only **Job Number** 24095531 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation...

  • Cargo Reservations Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Cargo team as a Cargo Reservations Agent. In this position, you will ensure the smooth operational flow of cargo through acceptance and management of bookings. You will monitor and record reservations and ensure all aspects of the bookings are properly recorded and submitted. You will...

  • Reservation Agents

    2 weeks ago

    Kuala Lumpur, Malaysia Parkroyal Collection & Pan Pacific Serviced Suites Kuala Lumpur Full time

    **Responsibilities**: - Handling and managing reservations process through various communication platforms. - Handle inquiries and obtain correct information regarding details of reservation. - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system.**Benefits**: -...

  • Reservations Sales Agent

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24015385 **Job Category** Reservations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Agent

    12 minutes ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels and Resorts Full time

    Key Responsibilities:Handle guest reservations with efficiency and professionalism.Provide accurate information on room availability and rates.Ensure all reservations are processed accurately in the system.Maximize revenue by upselling room categories and add-on services.

  • Reservation Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23122644 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Reservation Supervisor

    3 weeks ago

    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    **Duties & Responsibilities** To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management. Product Knowledge: - Reports to Reservation/E-Commerce Manager - To assist Reservation Manager/E-Commerce Manager with the forecasting (with relevant...

  • Reservations Officer

    1 week ago

    Kuala Lumpur, Malaysia BTS HOTEL SDN BHD Full time

    1. Sells hotel rooms and make reservations according to room’s availability, accords the appropriate corporate / contract rates that are applicable to Companies or Travel Agents. 2. To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure. 3. To follow-up on...

  • Agent-reservation Sales

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24015759 **Job Category** Reservations **Location** Fairfield Kuala Lumpur Jalan Pahang, No 1 Jalan Datuk Haji Eusoff Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Cargo Reservations Agent- Kuala Lumpur

    3 weeks ago

    Kuala Lumpur, Malaysia Qatar Airways Full time

    **We are recruiting for Cargo Reservations Agent for Malaysia.** **Accountabilities**: - Accepts bookings of cargo sales and ensures they are properly inputted into the cargo IT system. (Daily requirement, 3-4 flights per day) - Liaises between sales team members and QR Space control to ensure each reservation is properly allocated per flight. - Record...

  • Reservations Sales Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Voyager Travel Pte Ltd Full time

    **Job Overview**: - Convert all guest bookings done through the Reservations department - Proactively identify opportunities to maximize revenue opportunities or occupancy of the hotel or cluster of hotels **Responsibilities**: - Achieve/exceed personal revenue/ occupancy targets set by the reporting manager - Adopt a sales focused mindset. Actively...

  • Reservation Officer

    1 week ago

    Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    To confirm reservations for rooms according to the room’s availability. - Accord the rates that are currently in effect and arrange the billing according to the hotel procedures. - To handles all group tours/ conventions including the rooming list. - To record all reservations neatly and accurately on prescribed forms. - To neatly file all updated...

  • Hotel Reservation Agent Position

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time

    About the RoleWe are currently seeking a highly motivated and results-driven individual to fill the position of CUSTOMER SALES EXECUTIVE at our hotel. As a key member of our reservation team, you will be responsible for handling guest inquiries, processing bookings, and maximizing revenue through effective reservation management. Your excellent communication...

  • Reservation Manager

    1 week ago

    Kuala Lumpur, Malaysia FUN AND SUN HOLIDAYS SDN BHD Full time

    1. Handling And Managing Reservations Process Through Various Communication Platforms. 2. Handle Inquiries And Obtain Correct Information Regarding Details Of Reservation. 3. Confirm And Process Reservation Requests. 4. Ensure All Information Pertaining To Reservations Are Properly Taken And Entered Into The System. 5. Correspondence With Different Airlines...

  • Reservation Officer

    2 weeks ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Full time

    Maximisation of room sales and revenue for the hotel - supervise the taking of reservations and operates systems in accordance with minimum company standards. - Ensure the department operates with a sales attitude and all personnel are aware of sales opportunities with the hotel which assist with the maximum of revenue. - Ensure commercial management...

  • Reservations Coordinator

    4 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 24036605 **Job Category** Reservations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation...

  • Reservation Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24079132 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations...

  • Reservations Manager

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only. **Job Number** 24068570 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...

  • Reservation Manager

    7 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23125645 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...

  • Ticketing & Reservation Executive

    3 weeks ago

    Kuala Lumpur, Malaysia EXPLORASI CINTA TRAVEL AND TOURS SDN BHD Full time

    Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs. GDS/Airline Ticketing Certificate will be advantage. Kami adalah syarikat yang dimiliki oleh 100% Warga Malaysia dan memiliki Lesen Pengendalian Pelancongan yang sah dari Kementerian Pelancongan dan Kebudayaan Malaysia...