Customer Service Coordinator
2 weeks ago
24 hours call center customer service coordinator;
- Dealing with customer calls who is traveling over the world;
- Handling complaints and inquiries efficiently, courteously and professionally;
- Required to work on shift include night hours and weekend/holidays;
- Trouble shooting, customer supporting, emergency help line;
- Liaising with MIKI networking offices for case follow up, liaising with client, travel agent, MIKI sales person in charge for solution;
- It is a 24x7 call service center, will operate by shift rotation including weekends & public holidays;
- Update the master case handling excel file.
**Requirements**:
- Able to work on 24 hours shift rotations
- Working experience in travel industry preferable;
- Detailed, good communication skill, initiative;
- English & Mandarin languages are needed.
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