Customer Service Coordinator

3 weeks ago


Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

**The Opportunity**

This opportunity belongs to an Australia's leading integrated workplace health and wellbeing organization. The company provides premium end-to-end health solutions to support businesses and people in restoring their physical and mental health.

The scope of the role is to provide fundamental Administrative and Customer Service support to Customer Service Coordinators and the wider Workplace Services team to the highest standard of quality to enhance efficiencies in the running of day-to-day operations.

**Key Responsibilities**
- Acknowledge referral within 1-hour time frame and enter referral accurately into Case Manager.
- Files set up on Case Manager the same day allocated by the RM/RPC allocates.
- Follow up on any unallocated cases within 24 hours of receipt of the referral and thereafter every day until allocated.
- Report-sending requests marked as urgent are to be prioritized and completed on the same day as the request within 1 hour of receipt where possible.
- Billing is to be completed on files where applicable as per administrative billing standards.
- Ensure data is accurate and aligned to the latest certificate or report being sent.
- Send required reports per hour and ensure all referrals and reports of their categories have been executed on the same day
- Ensure data of cases are maintained accurately and are up to date - confirmed by end-of-month reporting.
- Ensure no data breach occurs and information is maintained accurately (up to 3 complaints maximum per year)

***Key Requirements**
- Minimum of 3-5 years experience in Data Entry and Customer Service functions or any related field
- Experience in Data Entry with excellent accuracy.
- Case Manager software and Microsoft Suite experience would be advantageous
- Experience within the Healthcare field would be advantageous
- Excellent Communication Skills - Written and Verbal
- Ability to show initiative, problem solve, and able to work with high volumes and fast-paced business
- Ability to work individually and within a team with strong attention to detail
- Can work with minimum supervision
- Enthusiastic & engaging with an excellent and respectful attitude

**ASW Offers**
- Competitive remuneration
- Premium Personal Insurance Package
- Great Paid Leave entitlements
- Free LinkedIn learning & Coursera account
- Stocked fridges and pantries - free coffee, cold beverages, snacks
- Our own ASW Toastmasters Club - perfect your English
- A diverse, inclusive and supportive company culture
- Exposure to an international environment, working with people across the Philippines, Malaysia, Vietnam, Thailand and Australia
- Opportunity to collaborate and work with global clients and stakeholders.
- Team outings, travel abroad opportunities, company parties/events, and other exciting activities
- Industry and role-related training
- Overtime is rarely required.
- Ongoing career opportunities

LI-HL1



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client, a company in the industrial pump sector, is looking for a Customer Service Coordinator. **ROLE** The Customer Service Coordinator is the link between the Customer and the Company. He/She will be a support to the Regional Sales Manager to prepare quotations and execute and coordinate customer purchases orders internally to allow them to spend as...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client, a company in the industrial pump sector, is looking for a Customer Service Coordinator.ROLEThe Customer Service Coordinator is the link between the Customer and the Company. He/She will be a support to the Regional Sales Manager to prepare quotations and execute and coordinate customer purchases orders internally to allow them to spend as much...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...


  • Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    The OpportunityThis opportunity belongs to an Australia's leading integrated workplace health and wellbeing organization. The company provides premium end-to-end health solutions to support businesses and people in restoring their physical and mental health.The scope of the role is to provide fundamental Administrative and Customer Service support to...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...


  • Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Job title Central Customer Service Coordinator - Wilhelmsen Marine Product, Kuala Lumpur Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet...


  • Kuala Lumpur, Malaysia Pilatique Pilates & Physiotherapy Studio Full time

    Pilatique Pilates & Physiotherapy Studio is a boutique Pilates studio providing services for clientele seeking for needs in rehabilitation, general fitness and to improve sports performance in the past 18years. We are also an international licensed training facility for Merrithew STOTT PILATES® instructor certification courses since...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type:Logistics/ Freight Forwarding: Position Title:Customer Service Coordinator/ Logistics Coordinator:Working Location: East (Kaki Bukit/ Changi Airfreight Centre)Working Hours: 5.5 days (Mon - Fri, 9 am - 6 pm; Sat, 9 am - 1 pm, will change to 5.25 days after probation) Salary:Basic + Performance Bonus: Duration: Permanent RoleKey...


  • Kuala Lumpur, Malaysia Mega Flour Sdn Bhd Full time

    Coordinates Sales Team by managing schedules, filing important documents and communication relevant information. - Ensure the adequacy of sales-related equipment or material - Respond to complaints from customers and give after-sales support when requested - Store and soft financial and non-financial data in electronic form and present reports - Handle the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Job titleCentral Customer Service Coordinator - Wilhelmsen Marine Product, Kuala LumpurFounded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with...


  • Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    **About the Company** Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok...