Customer Program Manager

3 weeks ago

Johor, Malaysia CareerMaster Sdn Bhd Full time

**CM03386 - Customer Program Manager**:

- Job Specialization:
**Customer Service**
- Working Location:
**Johor**
- Salary Range:
**RM 12,000 - RM 14,000**
- Posted Date:
**14/02/2023**

Location**:Johor**

Client's Profile:

- **High-reliability design, manufacturing and supply chain solutions that brings global expertise at every stage of product development with talented teams across North America, Europe and Asia, we imagine, develop and deliver a better future with our customers.**

Working Days**: 5**

Attractive Benefits Included:

- **Basic Salary**:

- **13th Month Salary**:

- **Company Performance Bonus**:

- **Medical Benefits**:

- **Company Insurance which cover Personal Accident insurance & Life insurance plan**:

- **Career prospects in High Profile & Multi National Environment**

**JOB RESPONSIBILITIES**:

- Responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
- Focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities.
- Be the focal point of communication with customers for the in charge project
- Co-ordinate engineering, purchasing, planning and production activities to meet customer’s request.
- Monitor all phases of projects through various reports and communicate to customers.
- Monitor and ensure EC teams timely implementation of ECO and communicate cost impact to customers to recover E&O
- Respond to customer inquiries and complaints.
- Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products.
- Ensure profitability of the Program under charge.
- Supervise the various activities of the Program and Planning teams
- To implement and review cost reduction localization program with the customer.
- Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract.
- Develop and maintain business relationship; Maximize customer satisfaction.
- Manage the relationship with the customer through weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
- Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
- Monitors, reports and coordinates any troubleshooting of accounts receivables (AR)
- Approves changes to standard costs and updates sales price. Claims raw materials premium and PPV to customer when applicable

**JOB REQUIREMENTS**:

- Educational Requirements may vary by Geography
- Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skill and 2 to 3 years of experience in managerial role.
- Good interpersonal skills for effective communication at all levels, including with senior management, customers, suppliers and factory personnel. Pleasant personality and people-oriented
- Numerically inclined with strong logical thinking and business acumen
- Proven experience managing a team and a team player with well-developed leadership style and mature personality.
- Working knowledge of SAP is preferred
- Understand the business and can forecast revenue and control costs ensuring compliance with the quote and contract agreements.
- Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers.
- Ability to effectively present information to internal and external executive management.
- Demonstrates expert functional, technical and people and/or process management skills.
- Able to work independently and customer focused, Positive thinking, independent and able to work pressure to meet tight deadlines.

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