Customer Program Management Analyst

5 months ago

Johor Bahru, Malaysia Celestica Full time

Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru

**General Overview**:
**Functional Area**: OPS - Operations
**Career Stream**: CPM - Customer Program Management
**Role**: Analyst
**SAP Short Name**: ANA
**Job Title**: Customer Program Management Analyst
**Job Code**: ANA-OPS-CPM
**Job Level**: Band 07
**Direct/Indirect Indicator**: Indirect

**Summary**:
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

**Detailed Description**:
Performs tasks such as, but not limited to, the following:

- Participates as a member of a customer focus team and acts as an interface between customers and the team.
- Receives, reviews and monitors status of customer orders.
- Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
- Communicates customer requirements and issues in production meetings.
- Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
- Maintains issues, complaints and corrective action requests for reporting purposes.
- Enters data into database ensuring root cause is reached and issue is closed.
- Troubleshoots return issues.
- Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
- Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
- Analyzes issues and problems to determine trends.
- Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
- Assists more experienced team members in the preparation of new product, qualification and service quotes.
- Tracks project and billing and communicates status to team and customer.

**Knowledge/Skills/Competencies**:

- Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
- Knowledge of the business issues associated with manufacturing.
- Knowledge of customer contracts and terms.
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

**Physical Demands**:

- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Above demands are carried out within the local existing Health and Safety guidelines

**Typical Experience**:

- Two to Four years relevant experience

**Typical Education**:

- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for thei

  • Customer Program Manager 1

    6 months ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 121064 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Summary**: For smaller customer accounts the program manager acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. This...

  • Program Manager

    5 months ago

    Johor Bahru, Malaysia Harta Mahamega Sdn Bhd Full time

    **Requirements** - Team player with deep cross-group collaboration and program management skills, with experience developing efficient work plans for complex projects involving many groups, and the ability to manage multiple projects simultaneously good communication and management skills and able to handle multiple tasks simultaneously - Ability to lead and...

  • Program Manager

    6 months ago

    Johor Bahru, Malaysia COMPEX TECHNOLOGIES SDN. BHD. Full time

    Overall Responsibility A Program Manager will be involved with specific products from their inception, specification, development, costing, production and final delivery to the customers at a budgeted cost, within planned timelines and meeting quality requirements. Key areas of responsibility - A program refers to the Company's hardware, software or service...

  • Program Manager

    6 months ago

    Johor Bahru, Malaysia COMPEX TECHNOLOGIES SDN BHD Full time

    Compex Technologies Sdn Bhd is wholly owned by Powermatic Data Systems Ltd (SGX Singapore). From its inception in 1987, Compex has been specializing in product design and manufacturing and delivering superior OEM/ODM/JDM services in wireless communications. Having worldwide offices and a strong presence in USA, Europe and Asia, we are an influencing choice...

  • Program Manager

    6 months ago

    Johor Bahru, Malaysia Upright Talent Full time

    **Your Roles.** - Manage business activities and review customer requirements. - Develop action plans aligned with company strategy. - Monitor project progress and define timelines. - Coordinate with customers on equipment issues and costs. - Coordinate with customers on equipment issues and costs. - Manage equipment/tooling and obtain...

  • 06 - Customer Program Management Associate

    6 months ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 119041 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Associate **SAP Short Name**: ASS **Job Title**: Customer Program Management Associate **Job Code**: ASS-OPS-CPM **Job Level**:...

  • Program Manager

    6 months ago

    Johor Bahru, Malaysia MINDE Group Full time

    Full responsibility for multiple accounts’ Profit & Loss (P&L) statement. - Lead the accounts’ strategy in all aspects of growth and profitability including spending analysis, integrated account planning, opportunity identification, and value communication. - Demonstrates knowledge and skill in leading and directing the team towards delivering results...

  • Program Manager

    6 months ago

    Johor Bahru, Malaysia MINDE Group Full time

    Full responsibility for multiple accounts’ Profit & Loss (P&L) statement. - Lead the accounts’ strategy in all aspects of growth and profitability including spending analysis, integrated account planning, opportunity identification, and value communication. - Demonstrates knowledge and skill in leading and directing the team towards delivering results...

  • Senior Program Manager

    1 month ago

    Johor Bahru, Johor, Malaysia Agensi Pekerjaan Minde Group Sdn Bhd Full time

    Job Title: Senior Program ManagerLocation: Tampoi, Johor BahruCompany Overview:A leading electronics manufacturer seeks a Senior Program Manager to oversee complex projects and ensure timely delivery.Key Responsibilities:Lead multiple programs, ensuring completion on time and within scope.Collaborate with internal teams and clients to align project...

  • Quality Analyst

    6 months ago

    Johor, Malaysia Flex LTD Full time

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Customer Program Management Specialist

    6 months ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 120385 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Detailed Description**: - Participates as a member of a customer focus team and acts as an interface between customers and the team. - Receives reviews and monitors status of customer orders. - Works with internal and external customers to identify...

  • Program Manager

    6 months ago

    Johor Bahru, Malaysia MINDE Group Full time

    Full responsibility for multiple accounts’ Profit & Loss (P&L) statement. - Lead the accounts’ strategy in all aspects of growth and profitability including spending analysis, integrated account planning, opportunity identification, and value communication. - Demonstrates knowledge and skill in leading and directing the team towards delivering results...

  • Program Manager

    6 months ago

    Johor Bahru, Malaysia Agensi Pekerjaan My Recruit Direct Sdn Bhd Full time

    The role of the program manager will be to work within Engineering department and across the organisation of the company ensuring that new product, components and material are introduced or obsoleted material are depleted in an efficient and effective manner. - Coordinate, drive and communicate project plans across the organization, managing projects on...

  • Accounting Internship Program

    6 months ago

    Johor Bahru, Malaysia Risklocker Management Full time

    Required language(s)**:Mandarin & English**: - Minimum 3 - 6 Months Training Period - No work experience required. Job Responsibilities: - Assist with filing, data entry, recording and maintaining accurate and complete financial records. - Perform accounts receivable & payable functions. - Process claims and payment. - Assist in General Administration &...

  • Program Manager

    7 months ago

    Johor, Malaysia Flex Full time

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Manager, Teleservices

    5 months ago

    Johor Bahru, Malaysia Regency Specialist Hospital Full time

    **Responsibilities**: - Conceptualize/develop the Teleservices strategy including training, scripting, sales forecast, sales target and sales tracking. Identify cross sell and up sell opportunities for value added solutions. - Conduct market research and analyzing inquiries received, industry trends and developments and work with Department heads & Centre...

  • Program Manager

    5 months ago

    Johor Bahru, Malaysia MINDE Group Full time

    Be the Champion of the customer and the customer's voice throughout the factory. - Effectively communicate all customer requirements to appropriate departments. - Ensure customer Service Policy is implemented for your customers. - Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and...

  • Program Manager

    6 months ago

    Johor Bahru, Malaysia MINDE Group Full time

    Be the Champion of the customer and the customer's voice throughout the factory. - Effectively communicate all customer requirements to appropriate departments. - Ensure customer Service Policy is implemented for your customers. - Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and...

  • Program Administrator

    6 months ago

    Johor, Malaysia Flex LTD Full time

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Quality Analyst

    6 months ago

    Johor Bahru, Malaysia JACOBS DOUWE EGBERTS Full time

    Quality Analyst - Quality Management - Johor Bahru - Full-time - Malaysia The quality analyst performs quality checks on all key business processes from supplier to customer, from incoming raw and pack materials to finished products, to ensure goods produced comply to the standards set by the Quality Organization. **_ Main purpose_** - The Quality Analyst...