Global Support Executive

3 weeks ago


Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Custody is a growing product line within the Custody business, especially within the Middle East regions, with solid securities and cash management offerings becoming a key client demand. This is a trade Settlements process which team is responsible to ensure clients trade instructions are processed accordingly as per the SLA ensuring they are settled on a timely basis.

**The Opportunity**:

- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.

**What you’ll do**:

- Works well independently, complete assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
- Identify and escalate potential showstoppers.
- Participates in team meetings, activities, promotes team spirit and cohesiveness.
- Demonstrates adherence to core standards and behavior.
- Contribute to the creation of a supportive work environment driven by people centric values.
- Build professional relationships with colleagues in other areas.
- Exhibit ownership of the business.
- Assist line manager/supervisor with managing day-to-day operations and training peers as needed.
Requirements

**What you will need to succeed in the role**
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
- Minimum, basic computer knowledge
- Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
- Ability to build rapport with and relate to a wide range of people.
- Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
- Able to work non-standard Asian hours (e.g. UK hours, Middle East Hours).

**What additional skills will be good to have?**_ _**
- Ability to multitask.
- Committed to equal employment opportunities.



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