Global Support Executive

2 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Direct Custody and Clearing (DCC) Corporate Actions is an asset servicing function mainly providing services to institutional clients and retail clients in a domestic market. As a direct custodian, team is responsible in efficient and timely broadcast of corporate events to clients, processing of instructions, computing entitlements and processing corporate event payment. Common corporate event processed includes but not limited to cash dividend, bonus shares, rights issues, proxy meeting, take over, merger, interest, redemption and conversion to name a few. Each event has its unique handling which makes it interesting to learn. If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us

**Opportunity**:

- Opportunity to learn and understand the various types of corporate events and its life cycle
- Enrolment into Corporate Actions academy which offers comprehensive product training and knowledge testing
- Dedicated on the job training with focused training plan for effective learning opportunity
- Job holder is responsible for day to day processing of corporate events in an efficient, accurate and timely manner

**What you’ll do**:

- Act as the input agent for the operations and ensure all allocated corporate events are:

- processed within the required timeframes
- all instructions are processed within required deadlines
- processing performed as per operational manuals
- any deviations are to be reported immediately to Assistant Manager / Manager
- full adherence to team’s control functions and end of day checklists/requirements
- Demonstrate high level of competency and understanding in processing all activities with high level of accuracy.
- To ensure prompt escalation (as per escalation matrix) to the Assistant Manager / Manager for all matters which may present a potential financial loss or client service concern
- Accountable for maintaining satisfactory audit/regulatory/risk ratings and be consistent with Group and Company policies and standards requirements at all time (inclusive of involvement during the reviews as scheduled by the business).
- To demonstrate critical and analytical skills that include the ability to analyses information and generating ideas/solution for decision making based on available references.
- Conduct periodic reviews on existing procedures with a focus on delivering efficiency and identification of best practices
- Provide support to team members on operational activities to ensure all aspects of team activities are satisfactorily covered
- Demonstrate the ability to adapt to changes and supports the Management’s decision
- Action oriented: Drives a supportive team environment driven by people centric values.
- Change Management: Effectively drive and manage change to achieve business goals. (e.g.: process improvements/ changes in procedures)
- Cover for departmental Assistant Manager in his/her absence
- Participate in process related discussions
Requirements

**What you will need to succeed in the role**:

- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
- Acquire a broad understanding of all the _Corporate Action processes and market specifications_ for _various markets_ _assigned_
- Possess relevant Securities background and knowledge - at least 12 months of Securities experience
- Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills.
- **Ability to read, write, understand Mandarin and Cantonese fluently is mandatory**:

- Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
- Excellent attention to detail
- Good interpersonal skills and networking abilities in building relationships with people at all levels
- Good organisational skills with the ability to prioritise workloads to meet tight deadlines
- Able to work and think correctly under pressure.

**What additional skills will be good to have?**
- Experience in Securities processing environment. Knowledge in Corporate Actions, Trade Settlement, Cash Payments/FXs in Global Custody or Direct Custody businesses is an added advantage.

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