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Front Office

1 month ago

Kota Kinabalu, Malaysia ECHO RESORTS Full time

**BASIC FUNCTIONS**:
Responsible for the welcoming and departing of hotel guest in a courteous and efficient manner. Process all payments according to establish hotel procedures. Provide information to any guest or visitor inquiry. Personal Associates is also to be on rotation being a concierge. Overall function, to provide a personalized service by eventually becoming a BUTLER.

**ESSENTIAL FUNCTIONS**:

- Ability to satisfactorily communicate in English and /or any foreign language with guests, visitors, management and co-workers to their fullest understanding, both in person and on the telephone.
- Ability to provide legible communication and directions.
- Ability to input and access data in the computer.
- Ability to understand guest inquires and provide responses.
- Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
- Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
- Ability to focus on the guest needs remaining calm and courteous.
- Ability to think clearly, quickly and make concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to work well under pressure on any arrivals and/or departures within any given period of time.
- Ability to focus attention on details.
- Ability to ensure security and confidentiality of guest and hotel information.
- Ability to ensure security of guest room access.
- Ability to remain stationary at assigned post for extended periods of time.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Ability to practice aggressive hospitality.
- Ability to create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
- Ability to work without direct supervision
- Ability to maintain excellent guest relations.
- Ability to ensure that all special guest needs and expectations are met and exceeded in concert with the Team Leader and Duty Manager
- Ability to follow posted scheduled.
- Ability to maintain excellent grooming and dress codes.
- Receive, store and deliver luggage and mail for guest.
- Ability to go beyond the miles and wow guest by being able to carry unusual requests such as searching for hard-to-find items.

**Salary**: From RM1,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

COVID-19 considerations:
Echo Resorts have implemented COVID-19 strict measures to comply with the government regulatory requirements. All employees have been fully vaccinated.

Ability to commute/relocate:

- Kota Kinabalu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office: 1 year (preferred)

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