Front Office Attendant

4 weeks ago

Kota Kinabalu, Malaysia KING PARK HOTEL Full time

Good command in English, Bahasa Melayu; Mandarin is advantage.
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains access to safe deposit boxes.
- File room keys ( only for manual room key hotels)
- Knows how to use front office equipment.
- Uses proper telephone etiquette.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
- Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
- Advise guest of any messages, mail, faxes, etc. received for them.
- Reads and initials the pass-on log and bulletin board daily.
- Is aware of daily activities and meetings taking place in the hotel.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Direct Bell Person to escort guest and transport their luggage to the room

**Job Types**: Full-time, Permanent

Pay: From RM1,500.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Kota Kinabalu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you familiar with front desk reservation system?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Tourism and Hospitality: 2 years (preferred)

**Language**:

- English (preferred)

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