Front Office Attendant
5 months ago
The Front Office Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.
**PRIMARY RESPONSIBILITIES**
- Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
- Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.
- Ensure all guest information is accurate and maintained in an organized manner.
- Utilize the property management system to run daily reports and block any special requests.
- Check guests out of the property in accordance with procedures.
- Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
**REQUIREMENTS**
- Secondary school degree preferred and/or previous work experience in service for at least 2 years.
**Benefits**:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Education**:
- STM/STPM (required)
**Experience**:
- front office: 1 year (required)
**Language**:
- English (required)
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