Front Office Attendant

5 months ago


Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full time

The Front Office Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.

**PRIMARY RESPONSIBILITIES**
- Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
- Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.
- Ensure all guest information is accurate and maintained in an organized manner.
- Utilize the property management system to run daily reports and block any special requests.
- Check guests out of the property in accordance with procedures.
- Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.

**REQUIREMENTS**
- Secondary school degree preferred and/or previous work experience in service for at least 2 years.

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Education**:

- STM/STPM (required)

**Experience**:

- front office: 1 year (required)

**Language**:

- English (required)



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