Front Office Manager
5 months ago
1. Trains, cross -trains, and retrains all front office personnel. 2. Participates in the selection of front office personnel. 3. Schedules the front office staff. 4. Supervises workload during shifts. 5. Verifies that accurate room status information is maintained and properly communicated 6. Resolves guest problems quickly, efficiently, and courteously 7. Enforces all cash-handling, check-cashing, and credit policies 8. Upholds the hotel's commitment to hospitality. 9. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. i.e.: flash report, allowance etc. 10. Monitor high balance guest and take appropriate action 11. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. 12. Review daily front office work and activity reports generated by Night Audit 13. Review Front office log book and Guest feedback forms on a daily basis. 14. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
The mission of our hotel is to provide outstanding lodging facilities and services to our guests. Our hotel focuses on individual business and leisure travel, as well as travel associated with groups meetings. We provide a fair return on investment for our owners and recognize that this cannot be done without well trained, motivated and enthusiastic employees
Bachelor's or Equivalent
-
Front Office Manager
5 months ago
Kota Kinabalu, Malaysia ECHO RESORT Full timeFull Job Description Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: - Trains,...
-
Front Office Manager
5 months ago
Kota Kinabalu, Malaysia KING PARK HOTEL Full time**Responsibilities**: - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Supervises workload during shifts. - Evaluates the job performance if each front office employee. - Maintains working relationships and communicates with all departments. -...
-
Front Office Manager
5 months ago
Kota Kinabalu, Malaysia SABAH ORIENTAL HOTEL Full timeRequirements: - Diploma/ Degree in Hospitality or any other related certificate. Experience more than three (3) years in Hotel front desk supervisory experience, handling cash, accounting procedures, and general administrative tasks. Able to write, read and communicate in English and Malay. Mandarin/ Chinese speaking is an added advantage. Extremely...
-
Assistant Manager
6 months ago
Kota Kinabalu, Malaysia Hyatt Centric Kota Kinabalu Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
-
Front Office Manager
5 months ago
Kota Kinabalu, Malaysia Hilton Full timeFront Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Front Office Manager
6 months ago
Kota Kinabalu, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Front Office
6 months ago
Kota Kinabalu, Malaysia Hyatt Regency Kinabalu Full timeSummary At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us: - **FRONT OFFICE - TEAM LEADER** You will be responsible to assist with the efficient...
-
Team Leader- Front Office
6 months ago
Kota Kinabalu, Malaysia Hyatt Centric Kota Kinabalu Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms...
-
Front Office Talent
5 months ago
Kota Kinabalu, Malaysia TAGAHAN SDN BHD (MERCURE KOTA KINABALU CITY CENTRE) Full timeThis position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Front Office Operation - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to...
-
Front Office Attendant
5 months ago
Kota Kinabalu, Malaysia KING PARK HOTEL Full timeGood command in English, Bahasa Melayu; Mandarin is advantage. - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status...
-
Mandarin-speaking Front Office Manager
5 months ago
Kota Bharu, Malaysia Manhattan Group Full time**Job Title: Mandarin-Speaking Front Office Manager** **Location: Cambodia** **Salary**:$55,000 - $66,000 USD annually We are seeking a dynamic and experienced Front Office Manager fluent in Mandarin to join an esteemed hotel complex in Cambodia. As the Front Office Manager, you will oversee all front desk operations and provide guidance to a large team....
-
Assistant Front Office Manager
6 months ago
Kota Bharu, Malaysia ibis Styles Kota Bharu Full time**Job Description**: This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. Work Experience Knowledge and Experience - Diploma in Tourism & Hospitality...
-
Front Office Manager- Mir
6 months ago
Kota Belud, Malaysia JSK MANTANANI ISLAND RESORTS SDN. BHD. Full time1. Responsible for the day-to-day operations within the Resort’s front office department, which includes, but not limited to, front office, landscape and related activities. 2. Responsible to assist the GM to achieve the board approved budget. 3. Develop, evaluate, innovate processes, cost and system to excel. 4. Responsible to source and / or recommend to...
-
Front Office Officer
5 months ago
Kota Kinabalu, Malaysia Toojou Hotel Full time**Responsibilities**: - To assist with daily operation at Front Office. - To assist guests during arrival and departure. - To build guest loyalty and satisfaction, while maximising room revenue and occupancy. - To create unforgettable stay for our guests. - To handle guest's enquiry, feedback and reservation. - To sell tours pakcages. **Key...
-
Front Office Supervisor
5 months ago
Kota Bharu, Malaysia PERDANA KOTA BHARU SDN BHD Full time1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive...
-
Front Office Administrative
5 months ago
Kota Damansara, Malaysia RMJ Consulting Sdn Bhd Full time**OVERVIEW** We are looking for a Front Office & Administrative Executive that is responsible on manning the front office and ready to provide administrative support to visitors, clients and staff. You must be presentable and require to support all administrative related duties and other relevant duties when required by the Company. **Hiring Position :...
-
Front Office Attendant
5 months ago
Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full timeThe Front Office Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. **PRIMARY RESPONSIBILITIES** - Register property guests with an emphasis...
-
Internship Front Office
5 months ago
Kota Kinabalu, Malaysia Ormond Group Sdn Bhd Full timeAs a Hospitality Intern you will have the unique opportunity to rotate between three crucial departments: Housekeeping and Front Office and F&B operation. This internship program is designed to give you a holistic understanding of the hotel operations and a well-rounded experience in the field of hospitality. **Housekeeping Executive Intern...
-
Duty Manager
5 months ago
Kota Kinabalu, Malaysia Hyatt Regency Kinabalu Full timeSummary At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us: - **DUTY MANAGER** In this role, you will be assisting the Assistant Front Office Manager in...
-
Front Office Manager
5 months ago
Kota Kinabalu, Malaysia HOME PLANET SDN. BHD. Full timeDiscover a paradise hideaway of exotic natural beauty offering a 6 km white sandy beach and breathtaking sea views, making it a perfect escape for families and couples from the busy city lifestyle. Previously known as Nexus Resort Karambunai Villas and Suites, this property consists of individually owned Pool Villas and Spa Suites now leased and managed by...