Internship Front Office

1 week ago

Kota Kinabalu, Malaysia Ormond Group Sdn Bhd Full time

As a Hospitality Intern you will have the unique opportunity to rotate between three crucial departments: Housekeeping and Front Office and F&B operation. This internship program is designed to give you a holistic understanding of the hotel operations and a well-rounded experience in the field of hospitality.

**Housekeeping Executive Intern Responsibilities**:

- Room Inspection: Assist in inspecting guest rooms to ensure they meet the highest standards of cleanliness and presentation.
- Inventory Management: Participate in inventory control, tracking, and ordering of cleaning supplies.
- Team Collaboration: Work closely with the housekeeping team to maintain an efficient workflow.
- Guest Interaction: Interact with guests to ensure their needs and concerns are addressed promptly and professionally.
- Quality Assurance: Help implement quality control measures to consistently maintain the cleanliness and appearance of guest rooms and public areas.
- Problem Solving: Assist in resolving guest issues related to housekeeping services.

**Front Office Executive Intern Responsibilities**:

- Guest Check-In/Check-Out: Learn and participate in the guest check-in and check-out procedures, including reservations and payment processing.
- Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information.
- Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures.
- Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction.
- Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records.
- Revenue Optimization: Gain insights into revenue management and pricing strategies.

**F&B operations**:

- Assist in daily operation: Help with day-to-day tasks in the restaurant assign by the superior.
- Customer Service
- Ordering and Inventory : Manage inventory and assist in ordering supplies.
- Event Support: Assist in planning and executing special event
- Quality control :Ensure food and service meet quality standards.
- Understanding and adhering to health and safety regulations in the F&B industry.
- Assisting with financial tasks, such as processing payments, and managing receipts.

**Requirements**:

- Currently enrolled in a hospitality or related degree program.
- Strong interpersonal and communication skills.
- Customer service-oriented mindset.
- Attention to detail and strong organizational skills.
- Ability to work in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.

**Benefits**:

- Hands-on experience in key departments of the hospitality industry.
- Mentorship and guidance from experienced professionals.
- Exposure to real-world challenges and problem-solving.
- Networking opportunities within the hospitality sector.
- Allowance : RM 1000

**Job Type**: Internship
Contract length: 5 months

Pay: RM1,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

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