Front Office Assistant

6 months ago


Kota Kinabalu, Malaysia IRC GLOBAL SEARCH (M) SDN BHD Full time

Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Tips
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- F&B: 1 year (preferred)
- F&B Management: 1 year (preferred)

License/Certification:

- Hotel Management (preferred)

Ability to Commute:

- Kota Kinabalu (preferred)

Ability to Relocate:

- Kota Kinabalu: Relocate before starting work (preferred)


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