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Front Office Assistant
6 days ago
Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Meal provided
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Tips
- Yearly bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- F&B: 1 year (preferred)
- F&B Management: 1 year (preferred)
License/Certification:
- Hotel Management (preferred)
Ability to Commute:
- Kota Kinabalu (preferred)
Ability to Relocate:
- Kota Kinabalu: Relocate before starting work (preferred)
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