Front Office Supervisor
4 months ago
1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adhere to company credit limit / floor limit policies. 10. Allocate rooms to expected arrivals after checking the guests preferences and special requests. 11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. 12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests. 13. Cross Check all billing instructions are correctly updated 14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. 16. Performs other duties as assigned, requested or deemed necessary by management. 17. Ensure Front office log book and hotel log book is always updated and actioned upon. 18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. 19. Participate in hotel committees and task force assignments. 20. Assist all departments in servicing the guests during high volume periods. 21. Takes responsibility in the absence of the Duty Manager / Front office manager 22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Mandarin-speaking Front Office Manager
5 months ago
Kota Bharu, Malaysia Manhattan Group Full time**Job Title: Mandarin-Speaking Front Office Manager** **Location: Cambodia** **Salary**:$55,000 - $66,000 USD annually We are seeking a dynamic and experienced Front Office Manager fluent in Mandarin to join an esteemed hotel complex in Cambodia. As the Front Office Manager, you will oversee all front desk operations and provide guidance to a large team....
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Assistant Front Office Manager
5 months ago
Kota Bharu, Malaysia ibis Styles Kota Bharu Full time**Job Description**: This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. Work Experience Knowledge and Experience - Diploma in Tourism & Hospitality...
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Front Office
5 months ago
Kota Bharu, Malaysia AL KHATIRI HOTEL Full timeMenyambut tetamu dengan sapaan yang sopan - Melakukan tempahan dan pembatalan, memproses pembayaran, mengambil pertanyaan dari para tetamu, menerima dan meneruskan pesanan dan menjawab telefon. - Memastikan kawasan di sekitar front desk serta lobi hotel sentiasa kemas dan bersih Memberikan kemudahan tempat tinggal sementara (hotel) kepada mana-mana individu...
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Front Office Manager
5 months ago
Kota Kinabalu, Malaysia ECHO RESORT Full timeFull Job Description Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: - Trains,...
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Front Office Supervisor
5 months ago
Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full timeRegister property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. - Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested. - Ensure all guest...
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Front Office Manager
5 months ago
Kota Kinabalu, Malaysia KING PARK HOTEL Full time**Responsibilities**: - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Supervises workload during shifts. - Evaluates the job performance if each front office employee. - Maintains working relationships and communicates with all departments. -...
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Front Office Manager
5 months ago
Kota Kinabalu, Malaysia King Park Hotel Full time1. Trains, cross -trains, and retrains all front office personnel. 2. Participates in the selection of front office personnel. 3. Schedules the front office staff. 4. Supervises workload during shifts. 5. Verifies that accurate room status information is maintained and properly communicated 6. Resolves guest problems quickly, efficiently, and courteously 7....
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Front Office Manager
5 months ago
Kota Kinabalu, Malaysia SABAH ORIENTAL HOTEL Full timeRequirements: - Diploma/ Degree in Hospitality or any other related certificate. Experience more than three (3) years in Hotel front desk supervisory experience, handling cash, accounting procedures, and general administrative tasks. Able to write, read and communicate in English and Malay. Mandarin/ Chinese speaking is an added advantage. Extremely...
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Front Office Administrative
4 months ago
Kota Damansara, Malaysia RMJ Consulting Sdn Bhd Full time**OVERVIEW** We are looking for a Front Office & Administrative Executive that is responsible on manning the front office and ready to provide administrative support to visitors, clients and staff. You must be presentable and require to support all administrative related duties and other relevant duties when required by the Company. **Hiring Position :...
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Assistant Manager
5 months ago
Kota Kinabalu, Malaysia Hyatt Centric Kota Kinabalu Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
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Front Office Attendant
5 months ago
Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full timeThe Front Office Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. **PRIMARY RESPONSIBILITIES** - Register property guests with an emphasis...
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Front Office Manager- Mir
5 months ago
Kota Belud, Malaysia JSK MANTANANI ISLAND RESORTS SDN. BHD. Full time1. Responsible for the day-to-day operations within the Resort’s front office department, which includes, but not limited to, front office, landscape and related activities. 2. Responsible to assist the GM to achieve the board approved budget. 3. Develop, evaluate, innovate processes, cost and system to excel. 4. Responsible to source and / or recommend to...
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Front Office
6 months ago
Kota Kinabalu, Malaysia Hyatt Regency Kinabalu Full timeSummary At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us: - **FRONT OFFICE - TEAM LEADER** You will be responsible to assist with the efficient...
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Team Leader- Front Office
5 months ago
Kota Kinabalu, Malaysia Hyatt Centric Kota Kinabalu Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms...
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Front Office Manager
5 months ago
Kota Kinabalu, Malaysia Hilton Full timeFront Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
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Front Office Manager
5 months ago
Kota Kinabalu, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
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Supervisor-front Office
5 months ago
Kota Kinabalu, Malaysia Marriott International, Inc Full time**Número de Empleo** 24091427 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios...
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Front Office Talent
5 months ago
Kota Kinabalu, Malaysia TAGAHAN SDN BHD (MERCURE KOTA KINABALU CITY CENTRE) Full timeThis position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Front Office Operation - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to...
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Front Office Attendant
5 months ago
Kota Kinabalu, Malaysia KING PARK HOTEL Full timeGood command in English, Bahasa Melayu; Mandarin is advantage. - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status...
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Front Office Officer
5 months ago
Kota Kinabalu, Malaysia Toojou Hotel Full time**Responsibilities**: - To assist with daily operation at Front Office. - To assist guests during arrival and departure. - To build guest loyalty and satisfaction, while maximising room revenue and occupancy. - To create unforgettable stay for our guests. - To handle guest's enquiry, feedback and reservation. - To sell tours pakcages. **Key...