Front Office Executive
3 weeks ago
PURPOSE The purpose of Front Office Executive is to attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. '¢ To assist the Front Office Department the smooth and efficient operation and all related guest services; achieving maximum sales and guest satisfaction, and adhering to the standards of service required by the Hotel. '¢ To hand-on and supervise that all Front Desk services are carried out with the utmost efficiency and standard Hotel policies and procedures. (Check-in & out/ handle inquiries/ guest requests/ shuttle services/ transportation / telephone/ recreation/ cashiering, etc. '¢ To handle guest comments or complaints, in accordance with the hotel policy, reporting all comments/complaints to the management by logging into Duty Manager Shift Report. '¢ To dedicate full efforts and commitment as to ensure smooth running of the front desk operation and the Front Office Department as a whole. '¢ To handle and meet group/event organizer, to handle group check-in/out, cashiering, billings, special request and amendment. To ensure the payment is promptly follow-up and follow through. Closing of Group Permanent Folio (PM) on the day of group departure. '¢ To constantly strive to attract all guests with whom he/she may come into contact during working hours and whilst on hotel property. '¢ Assigning of room to all arrival bookings (FIT/GIT) of the day and liaise with all departments concerned, giving more attention to those bookings with a special requests, CIP/VIP arrival, Japanese set up (for Japanese guest) etc. '¢ To assists and handle FIT check-in/out as required especially when running at low manpower at front desk. '¢ To ensure that issuing and control of guest room keys, guest safe deposit keys are strictly adhere to and responsible for Operation keys (i.e.: Block Master Key/Duty Manager Safe Box Key and others departmental keys as per stated in Duty Manager Key Control Book) '¢ To make regular room inspection and liaise with Housekeeping Department on deviation from standard set-ups. '¢ To liaise with the Front Office Assistants/Supervisor on all outstanding accounts for departing guest. '¢ To maximize the revenue on room sales and to do up selling for walk-in and potential guest. '¢ To handle individual F.I.T and Group checkouts according to standard procedures and ensure that charges are accurate and complete. '¢ To ensure that all charges are immediately posted to the respective guest folios. '¢ To ensure that travel agent vouchers, credit cards and account instruction are valid. '¢ To exchange foreign currency and travellers' cheque for in-house guests, while safeguarding against counterfeit money. To guard against any fraudulent exchange of currency. Currency exchange is not available for non in-house guest. '¢ To ensure that the respective cash floats of the Front Office Executive are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift '¢ To ensure guest stay details, rate and guest ledger are accurate to facilitate balancing at Closing Day. '¢ To check and ensure Rate Code and Market Code use are correct with booking details and package offered before the end of Shift and Closing of the Day. To identify and correct any errors when necessary by cross check with Reservation Exec. Or Asst. Front Office Manager. '¢ To ensure and make every effort to avoid late charges and skippers, to inform the Asst. Front Office Manager if they are discovered. '¢ To ensure that the issuing, accessing and closing of safety deposit boxes is handled correctly at all times according to hotel policy. '¢ To ensure that all Front Desk Assistants/Supervisor prepare and balance their cash reports and remittance envelopes at the end of shift. '¢ Prepare and balance cash report and remittance envelopes at the end of shift and handle own cash float at balancing level. Witnessed by Duty Manager on duty during shift drop process. '¢ Prepare daily/monthly reports as required. '¢ To be able to up sell room accommodation during high occupancy to maximize revenue. '¢ To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments. '¢ To greet all guests in a service oriented manner. '¢ To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance. '¢ To be responsible for the assignment
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Front Office
2 weeks ago
Kota Tinggi, Malaysia Premier Plus Property Sdn Bhd Full timeTiara Desaru Resort Front Office - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting...
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Front Office Attendant
7 months ago
Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full timeThe Front Office Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. **PRIMARY RESPONSIBILITIES** - Register property guests with an emphasis...
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Front Desk Customer Experience
7 months ago
Kota Tinggi, Malaysia Cxl executive Full time**Position : Front Desk cum Customer Experience** **Location : Lot 546 Jalan Abdullah, 81900 Kota Tinggi,Johor** **Working Days**: 5 days per week (Sundday - Thursday / 8.30am - 4.30pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3. To educate and explain to Malaysian citizen about the product 4. To explain...
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Front Office Administrative
7 months ago
Kota Damansara, Malaysia RMJ Consulting Sdn Bhd Full time**OVERVIEW** We are looking for a Front Office & Administrative Executive that is responsible on manning the front office and ready to provide administrative support to visitors, clients and staff. You must be presentable and require to support all administrative related duties and other relevant duties when required by the Company. **Hiring Position :...
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Front Office Manager
7 months ago
Kota Kinabalu, Malaysia ECHO RESORT Full timeFull Job Description Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: - Trains,...
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Front Office Manager
7 months ago
Kota Kinabalu, Malaysia KING PARK HOTEL Full time**Responsibilities**: - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Supervises workload during shifts. - Evaluates the job performance if each front office employee. - Maintains working relationships and communicates with all departments. -...
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Assistant Manager
8 months ago
Kota Kinabalu, Malaysia Hyatt Centric Kota Kinabalu Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
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Front Office Supervisor
4 days ago
Kota Bharu, Malaysia PERDANA KOTA BHARU SDN BHD Full time1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive...
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Front Office Manager- Mir
1 day ago
Kota Belud, Malaysia JSK MANTANANI ISLAND RESORTS SDN. BHD. Full time1. Responsible for the day-to-day operations within the Resort’s front office department, which includes, but not limited to, front office, landscape and related activities. 2. Responsible to assist the GM to achieve the board approved budget. 3. Develop, evaluate, innovate processes, cost and system to excel. 4. Responsible to source and / or recommend to...
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Front Office
8 months ago
Kota Kinabalu, Malaysia Hyatt Regency Kinabalu Full timeSummary At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us: - **FRONT OFFICE - TEAM LEADER** You will be responsible to assist with the efficient...
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Mandarin-speaking Front Office Manager
7 months ago
Kota Bharu, Malaysia Manhattan Group Full time**Job Title: Mandarin-Speaking Front Office Manager** **Location: Cambodia** **Salary**:$55,000 - $66,000 USD annually We are seeking a dynamic and experienced Front Office Manager fluent in Mandarin to join an esteemed hotel complex in Cambodia. As the Front Office Manager, you will oversee all front desk operations and provide guidance to a large team....
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Team Leader- Front Office
8 months ago
Kota Kinabalu, Malaysia Hyatt Centric Kota Kinabalu Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms...
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Front Office Assistant
1 week ago
Kota Kinabalu, Malaysia Shangri-La Hotels Full timeShangri-La Rasa Ria, Kota Kinabalu Be part of our Shangri-La family! At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...
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Assistant Front Office Manager
8 hours ago
Kota Bharu, Malaysia ibis Styles Kota Bharu Full time**Job Description**: This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. Work Experience Knowledge and Experience - Diploma in Tourism & Hospitality...
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Front Office Assistant
1 week ago
Kota Kemuning, Malaysia Kino Biotech (M) Sdn Bhd Full timeManaging front desk of hotel, check in and check out of guest. Attend to guest queries. Assist to manage hotel operations. **Job Types**: Full-time, Permanent **Salary**: RM1,500.00 - RM1,800.00 per month Schedule: - Day shift - Night shift COVID-19 considerations: All our staff are require to wear face mask, take temperature and sanitise hands...
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Front Desk Customer Experience
7 months ago
Kota Bharu, Malaysia Cxl executive Full time**Position : Front Desk cum Customer Experience( GLC COMPANY)** **Location : Wisma Persekutuan, Jalan Bayam, 15551 Kota Bharu, Kelantan.** **Working Days**: 5 days per week ( Sunday - Thursday / 8.30am - 4.30pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3. To educate and explain to Malaysian citizen about...
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Front Office Manager
7 months ago
Kota Kinabalu, Malaysia Hilton Full timeFront Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
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Admin with Front Desk
7 months ago
Kota Damansara, Malaysia scan track asia sdn bhd Full timeAdmin cum with Front Desk We are an Engineering company, urgent need to hire Current Vacancy Available - Office Admin/Front Desk Sales - Main responsibility - Document Processing, Assist in Office General Adminstration, Proceed Invoice - Able to Operate Microsoft Office - Words & Excel - Immediate Vacancy - Have a Good Attitude and Discipline - Preferable...
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Front Office Manager
7 months ago
Kota Kinabalu, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
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Front Office Attendant
7 months ago
Kota Kinabalu, Malaysia KING PARK HOTEL Full timeGood command in English, Bahasa Melayu; Mandarin is advantage. - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status...