Global Supply Planning Manager

6 months ago


Bayan Lepas, Malaysia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Department Overview**: Global Supply Planning (GSP) team manage the incoming supplies. GSP serves as the tactical supplier supply interaction supporting Materials Operation, Supply Assurance, Delivery Management, Business Operation team. GSP is the 1st level escalation point to deal with suppliers. GSP owns data accuracy in systems (MOTOROLA COLLABORATION MANAGEMENT - MCM). GSP also owns escalations on non-EMS, non-JDM, Multisource and Drop Ship suppliers.
**- Manage Global Supply Planning activities (materials, components, equipment and services) for Motorola globally, > 95% North America suppliers based.
- Leads the operation of 3rd party dropship & TMC (Trade Monitoring Center)
- Escalation point for any critical Dropship & TMC order fulfillment for quarterly revenue, business needs.
- Escalation point & team's representative for any issues arise associated with business related issues & ad hoc issues, eg. AP issues, DML issues.
- Hold weekly team meetings as two way communications on business needs, business issues or ad hoc issues etc.
- Drive the team in meeting the dropship quarterly revenue goal.
- Review & drive the team in meeting the GSP KPIs.
- As presenter in weekly Revenue Call on dropship quarterly revenue outlook.
- As preparer & presenter for the team during the SLT's visit upon requests.
- Provide guidance & solutions to the team on daily/weekly/monthly tasks.
- Retain good relationship internal cross function team & external suppliers.
- Support audit-related activities and ad hoc team programs if any.
- Resolve account payable (AP) issues timely.
- Follow up & resolve issues related to receiving issues as well as discrepancy issues (DML).
- Handle Warranty / ERAs cases associated with the customers' returns.
- Timely provide the latest update status for all the required reports.
- To support any ad hoc tasks upon request.

**Basic Requirements**:

- Experienced in leading and guiding a team of global suppliers or planners.
- Able to coordinate & expedite open orders in meeting customer required dates.
- Able to maintain good relationship & provide guidance to the suppliers should any help needed especially on MCM tool usage.
- Willing to attend requests from OMs/PMs/Salesforce team as GSP shown as the first contact visible in the system.
- Able to work independently with internal cross functional teams, eg, product planners, order management team, delivery management, program managers in timely manner.
- Driven to meet of quarterly revenue target & escalate timely to the respective.
- Able to handle Salesforce cases from customer requests, eg. order status, delivery date etc.
- Drive KPI measurements as assigned.
- Flexible in working hours.
- Willing to work in Bayan Lepas, Penang
- To support any ad hoc tasks upon request.

**Travel Requirements**: Under 10%
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: No



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